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Community Associate at OneCoWork
At OneCoWork, we are on a mission to bring joy to the world of work. By living our values of Passion, Inclusivity, Diversity and Ambition we provide a complete workplace experience for modern professionals. Interested in joining us? Read on
We’re offering a full time position as a Community Associate to join our team in Barcelona and be the face of OneCoWork. The role focuses on creating an incredible environment for our members and overseeing the day-to-day building operations.
**At OneCoWork, you will ️**:
Operations & Front Desk
- Be a focal point of the entire community within OneCoWork
- Manage the daily opening and set up of the building (lights, meeting rooms, kitchen amenities, printers, tv’s etc)
- Assist the maintenance team to report any issues and maintain the building in full operational capacity
- Handle all incoming mail and packaging and distribute to members
- Manage the front desk for members, walk-ins, security and any issues that may arise
- Keep the ‘Honesty Market’ (internal mini-market) fully stocked, taking regular stock checks and orders
Events & Community
- Research and propose new events and networking opportunities for our member community
- Create a warm ambience for our members, the little things matter most (birthday wishes, celebrate members milestones, etc)
- Hold regular member catch-ups to build engagement, listen to feedback, resolve any issues and improve customer retention.
- Execute the monthly events calendar for our members including afterwork, community breakfasts and other professional networking and social events.
- Support Marketing on the content creation (Photos, videos, quotes) to use across our social channels covering the events and what’s on in your community
- Support Marketing and your manager on the analysis of new perks & partnerships that will bring value to your community
Sales
- Maintain our CRM software fully updated for all sales leads to support reporting and data-driven decision-making.
- Lead tours of our spaces and provide exceptional customer service ensuring a positive onboarding experience.
What we’re looking for ;
- You thrive in customer facing environments.
- A positive, do-whatever-it-takes attitude
- Customer service, hospitality and/or sales experience preferred but not necessary
- Strong verbal and written communication skills in Spanish and English
- Exceptional organisational and multitasking skills
- A passion for entrepreneurial communities and dynamic environments
- Proficient in basic computer skills, including Excel and Outlook
- A fast thinker with a dynamic mindset
- A strong understanding of OneCoWork’s values
- Availability for 40 hours per week as well as attendance at both internal and external events hosted on-site as needed.
Benefits of working with us ;
- Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge
- 20.000 - 22.000€ annual gross salary
- Full time contract with private health insurance.
- Unlimited access to Oliva mental health and wellbeing platform.
- We’re a coworking space, meaning great minds in all corners.
- Afterwork events (motivational, educational speakers, sponsored company events)
- Free coffee, tea etc.
- We’re a dog friendly office
