Coordinator - Ie Student Experience, Sports &

Overview:
**Sports & Well-Being** is the department at IE University that offers the opportunity to care for oneself by being active through sports initiatives, within our community setting. We help **maximize the student journey at IE** by serving as a platform open for the entire community, where we can gather in a competitive or recreational atmosphere and help each other grow together. Within Sports & Well-Being we house Recreational Sports, Performance Sports, and the Sports Facilities.

Through a wide variety of well-being and sport offerings, no matter the interest or skill level, Sports & Well-Being will provide **THE ENTIRE IE COMMUNITY** with opportunities to pursue their definition of well-being and achievement.

The primary function of the Student Experience Coordinator is the support in the **coordination of the Performance Sports & Recreational Sports Programs in the Sports & Well-Being Department.** In parallel, the Coordinator will have the chance to get involved with other projects that help achieve the larger Sports & Well-Being & Student Experience objectives.

**Responsibilities**:
**Activities**:

- Reporting to the Executive Director of Sports & Well-Being.
- Maintain a welcoming atmosphere and environment, adding value to the Student Experience.
- Provide outstanding customer service to students throughout each interaction.
- Supporting our students through their personal transformation, while participating in Sports & Well-Being initiatives.
- Coordinating the management of Student-Led clubs (supporting Club Officers with the organization of their events and activities and potential participation in tournaments/other pertinent competitions)
- Coordinating our Performance Teams in their respective federated competitions. This includes the registration in the leagues, scheduling, transportation, relationship with coaches, team captains, and all other tasks related to team management.
- Guarantee proper operation of IE Clubs & Performance Teams, as outlined in the Club Guidebook and Student-Athlete Guidebook.
- Coordination of the sports tournaments organized by IE University.
- Support the Manager(s) in the development, launch, and coordination of the Sports & Well-Being gamification program. A program to reward our student’s involvement in the Sport’s Community at IE University.
- Coordination of the Intramural Leagues & Social Sports held on and around campus, with the support of student interns.
- Supporting on planning and implementation of initiatives that strengthen the IE Community, through physical activity.
- Representing Sports & Well-Being department at fairs, presentations, opening ceremonies and other activities where the presence of a representative of the department is requested.
- Updating protocols and guidebooks, by highlighting new best practices for internal and external purposes.
- Determine and/or analyze problems that may arise, offering solutions when necessary.
- Monitor the use of the sports equipment on campus, to ensure proper maintenance and use.
- Oversee Recreational competitions/activities, held occasionally over the weekends.
- Support with hospitality initiatives for new students (information sessions, focus groups, surveys, as well as welcome kits when applicable).
- Supporting students and institutional representatives with the use and features of our Content Management System.

Qualifications:
**Requirements**:

- Bilingual English / Spanish.
- Team player, who enjoys working in a collaborative environment.
- Excellent customer service skills with proven ability to develop and maintain strong working relationships.
- Organized and very detail oriented.
- Experienced in working with other cultures.
- Ability to work on and/or support on multiple projects within the same timeframe and under tight deadlines.
- Must be able to obtain delegate certification for Federated Sports.
- Flexibility in schedule.