Dispute Investigator

**About the company**:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

**The role**:
**What You’ll Do**:

- Process disputes by researching claims, entering data in multiple databases, and filing chargebacks
- Issue adjustments for refunds and/or charges
- Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance
- Investigate and identify trends and provide feedback to leadership
- Special projects as assigned, to include working with Risk Management and Compliance departments
- Adhere to strict compliance and regulatory requirements
- Adhere to a strict attendance and punctuality policy
- Assist Team Leaders and Managers as necessary
- Assist with training as needed

**Experience We’re Looking For**:

- Be curious and passionate about problem solving
- Detail oriented, with excellent research, analytical and problem solving skills
- Excellent organizational and communication skills
- Flexibility in adapting to new priorities when necessary
- You are able to work and speak both Spanish and English fluently
- 1-2 years of experience in chargeback management, dispute or fraud investigation, or risk management
- Ability to manage multiple projects simultaneously
- Excellent technical proficiency in Microsoft Word, Excel and PowerPoint
- Knowledge of SQL, Python or R would be a plus