Complaint Agent

We are recruiting for an international company an English speaking Complaints Specialist for their Valencia office.

Missions:
Handle complaints directly from customers and send final responses on time according to regulatory obligations
- Work across multiple teams to resolve customer issues
- Ensure customers are treated fairly by reviewing each complaint impartially
- Provide feedback to operational and/or product teams when things have gone wrong for customers or you notice trends
- Use internal tooling to log complaints and track progress on complaints assigned to you
- Follow and adhere internal SLAs and KPIs, individually and within the team level
- Contribute to the team culture in a positive manner.

**Profile**:

- Native/fluent in English, both oral and written (at least C1 level).
- Previous working experience in Compliance / QA / Support
- Excellent communication skills with impeccable English skills (both oral and written)
- Ability to adjust your approach depending on the needs of each individual case
- Multitasker who takes responsibility in challenging situations
- Keen eye for detail and the ability to spot the needle-in-the-haystack that others might miss
- Ability to make decisions independently - and have the boldness to call out the right from the wrong, regardless of the audience
- Ability to stay calm and show empathy
- Troubleshooting/problem solving skills.

Work Location: In person