Customer Lifecycle Management Graduate

hace 2 meses

Casariche, España Ebury A tiempo completo

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Customer Lifecycle Management Graduate - Málaga**

**The Role**

As a **Customer Lifecycle Management Graduate**, you will work in the Operations - **Customer Lifecycle Management** - department in the firm's Central Málaga office.

This is an exciting opportunity to join a fast growing team in Málaga.

**Responsibilities**:

- Safeguarding Ebury and our existing Clients from financial crime and reputational risks
- Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements
- Perform screening checks on client data against sanctions, PEPs and negative media
- Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations
- Efficient management of a personal portfolio of cases and tasks
- Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
- Documenting client files in a structured format compliant with internal requirements
- Complete allocated tasks with focus, and in a timely manner
- Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
- Adhere to all internal policies, processes and procedures

**Requirements**:

- University degree
- Diligent, with excellent attention to detail
- Proactive, with the ability to work within strict time-frames and under pressure
- Strong communication skills, both written and verbal
- Highly empathetic, with strong active listening skills
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Adaptable, with the ability to cope with changing products, processes and procedures
- Aligned with Ebury values
- Fluency in English, any other language is considered a real benefit

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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