Digital Platform Expert

hace 2 semanas

Madrid, España ING A tiempo completo

Employee | Websites Management, Internet & Mobile Banking | Professional | Spain | Madrid | 2023-08-02 | REQ-10059967

**At ING we are looking for a Digital Platform Expert**

**Your role and work environment**:
In the **Everyday Engagement tribe**, we aim to **be the digital platform our customers brag about** while we have a lot of fun

We are looking for the **best-in-class customer experience in our digital channels** to keep the virtuous circle moving fast from the best customer experience to a boost in digital contacts, recommendation and sales.

For that purpose, we need to **bring customer perspective and preferences, prioritize high customer value initiatives and maximize our customer impact** in an omnichannel landscape.

We are looking for a **Customer Journey Expert** that can help us **develop new customer features and enablers** to make our platform future-proof at the same time we maintain our platform available, secure and compliant.

You will be responsible for **t**ranslate business needs into delivery requirements **by working in the squads through the whole product lifecycle acting as a bridge between business & IT.

You will be part of a cross and multidisciplinary tribe and will also participate in the CJE Chapter to improve the CJE craftmanship of the bank and to build a high-performance way of working.

**Your key responsibilities**:
Delivery owner making things happen.

Slice Features into User histories that suppose, in themselves, an increase in value for your product and for the customer.

Write User Stories being sure that they follow the INVEST model principles.

Define acceptance criteria of the User Stories using BDD format (Gherkins language: Given/When/Then)

Be accountable of the Definition of Ready and Definition of Done of the User Stories

Ensure the quality of the production uploads, supporting QA Role in the definition of the Test Plans and user cases, as well as in the execution of functional and non-functional tests.

Identify all the dependencies related with the project register them properly and proactively follow-up in order to solve them.

Manage risks and impediments proactively, being able to identify them and work on the definition of contingency plans to prevent or solve them.

Stakeholders’ management at all levels of the organization and external stakeholders, to understand and execute the business and user needs and complying with the IT bank Strategy.

Access and security of the app monitoring to identify potential issues and define improvements that enable a best-in-class experience for our customers.

**What are we looking for?**

Master’s or bachelor’s degree with a minimum of 4 years of experience.

Driven and customer focused, loving to collaborate with different people.

Strong Digital capabilities.

Good analytical skills.

Proven planning & organizational skills.

Clear communications skills (written and oral).

Passionate about innovation and new market trends and pro-active thinker

Able to work in an autonomous way and to take initiative.

Making things happen thanks to your ‘can do’ attitude.

Problem solving mindset.

Team player.

Excellent oral and written English skills.

Ability to work on an international level.

Versatility, experience in business / technical domains is a plus.

**What do we offer?**

The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

**Flexible schedule and 100% flexible e-working.**

Work or e-work? We have a totally flexible model: keeping both our customers and your colleagues in mind, you can choose the one that best suits you all.

**Restaurant card.**

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

**Our house will be your home.**

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more

**Life insurance.**

We hope you don't need to use it

**Health insurance.**

For you and all your family (spouse/partner and children).

**Flexible remuneration.**

In addition, you will enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids

**Free company shuttle.**

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

**Banking benefits.**

Special loan or mortgage terms after 6 months working at the bank.

And you can benefit from our pension plan after 2 years with us.

**More health, more sports.**

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass service.

**Get to know Us**

We are a team of mor

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