Tui Contact Centre Agent Danish, Swedish or

hace 5 días

Palma de Mallorca, España TUI A tiempo completo

Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents working from Spain for our Contact Centre remotely. As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and ‘live happy’.

Possibility to start in November or December

ABOUT THE JOB

When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.
It all starts with you uncovering their needs and matching them with the right service solution and/or sales opportunities.
You could be answering questions - calling guests to sell our incredible Trips & Activities - providing simple friendly service - troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.
You will be able to monitor and celebrate success with regular performance updates for sales and service results and for how well you have ‘solved on the spot’.
With each guest contact you have it will soon become clear - it really is you that can make a difference and help our guests to smile.

If you love travel and all the things that our amazing holiday destinations can offer - you will probably be great at sharing that passion with our guests on holiday.

ABOUT YOU

You are a true people person - confident communicating and/or selling to international guests.
Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.

**Strong verbal & written in one of the following languages**: Danish, Swedish opr Norwegian + communicational English
Able to work flexible shift patterns including rotating daytime and occasional night shifts.
Finallyyou will be proud to represent our ‘TUI Smile’ at all times.

ABOUT OUR OFFER

Your salary will start from 19.000€ gross/year and any commission* will come on top,
- Depending on the role + additional payments for any night shifts and bank holidays.

Working remotely, Part-time or Fulltime.
Will work on a 6 day working shift pattern and have 3 consecutive days off.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Access to the “TUI Club de Benefits” with multiple discounts on products and services in Spain
Get involved with charity and sustainability initiatives like the TUI Care Foundation.
Local permanent contracts offered.
Multiple permanent career development opportunities available.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

TUIJobs #TUIJobsAbroad #TUIDestinationJobs #HolidayDestinationJobs #TUIMusement

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