Quality and Deployment Consultant

hace 3 semanas


Barcelona, España cloudpay A tiempo completo

As a Quality & Deployment Consultant you will be ensuring the needs of the business are met within the platform. Working with internal or external stakeholders to define platform requirements to push industry leading technologies even further. You will review processes and platform functionality as a single solution. This role is vital to our growing capabilities in automation and overseeing the deployment of industry first solutions.

The Quality and Deployment consultant is in charge of ensuring the implementation organisation is fully equipped to implement products or solutions with a high degree of satisfaction. It will require to work closely with other departments around the business to ensure the readiness of the solutions that are required to be implemented, such as: Connectivity, Earned Wage Access, Treasury, Payroll and other service teams.

Preparing the entry of innovative solutions to the implementation teams will also require assessing the appropriate processes, documentation, and training prior the exposure of such solutions to customers.

Daily Duties and Main Responsibilities will include:
- Control readiness of solutions (testing, documentation, training,) prior to the commitment to get them implemented by the implementation team- Represent the implementation team on the design and functionality of any new initiative within CloudPay- Ensure customer experience is outstanding, by conducting surveys, identifying areas of improvement, create quality plans and work with the process design team in order to get the initiatives in place- Work closely with the Process Improvement Team to continuously improve the delivery of new solutions to the internal team and to our customers- Work closely with the Product & L&D teams around new functionality releases to ensure the required materials/documentation and training are available and delivered ahead of product launches to ensure timely readiness to deliver this to our customers- Project Manage the rollout of new products across the user base

Attributes and Experience Required:

- Working with cross-functional teams with different interests/goals
- Preparing and delivering presentations- Project Manager / PMO type experience-
- Understanding of AGILE-
- Process Improvement- Personal Skills:

- Strong communication and people skills
- Assertive action and decision-making skills
- Proactive, process-oriented and good planning skills
- Relationship building and a strong team player

Key Interfaces:

- Leadership team
- SWAT and Audit team (improvement of processes & procedures)
- SP Network Team (service partner alignment)
- Implementation teams (client implementations)
- Product (AGILE)

Key Performance Indicators:

- Number of new services/initiatives implemented for the different departments.
- Number of open and resolved issues.
- Satisfaction of the CloudPay Implementation team
- Speed of delivery to the market
- Improvement of delivery / readiness process to internal teams and the customers
- Completion of project plans in a timely manner

Package and Benefits:
- Competitive annual salary and benefits- Fully paid annual leave, plus bank holidays- Birthday leave- Flexible remote working- Group Medical Benefit- Personal and professional development opportunities- Friendly working environment


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