Senior Strategy Manager

hace 2 semanas

Barcelona, España TravelPerk A tiempo completo

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in

If you're ready to take off with us, keep reading

We are looking for a Senior Strategy Manager to join the Customer Care team You will be accountable for driving the analytical support, structure and recommendations for the Customer Care Leadership Team to define the future course of Customer Care in its pursuit of a 7-star service to customers. In addition, you will be responsible for the analysis, perspectives and communication materials shared with our company Leadership Team and Board.

**What you will do**:
Strategy definition
- Bring together the relevant topic experts in the team and build a solid factbase to support strategic decision-making, including but not limited to:

- Geographical footprint
- In-house vs. outsourcing
- Language expansion
- Operating model
- Explore trends and best practices from outside TravelPerk to embed in the operation
- Provide analytical support to other areas of Customer Care as needed, in particular to enable the regional units to further localise their strategy

Cross-functional collaboration
- Represent Customer Care and participate actively in major company-wide projects delivered through cross-functional working groups
- Lead regular discussions with Product to align on priorities on automation and new features to increase Customer Care's ability to deliver customer satisfaction at scale
- Act as the point of contact for Data to understand and prioritise the main analytical needs from Customer Care
- Support corporate development efforts (fundraising and due diligence) with timely and accurate storylines, perspectives and data points
- Evaluate business development opportunities that may require the definition of a tailored service proposition, together with Sales, Regional Operations and Workforce Management

Planning and governance
- Structure and drive content for Quarter Business Review and OKR setting, aligning the individual functions with the broader company objectives
- Provide inputs to the company Leadership Team and Board of Directors, based on the most recent performance and perspectives

Leadership
- Be a core member of the Extended Leadership Team of Customer Care
- Build a Strategy function within Customer Care from scratch, attracting and retaining the right talent to enable success
- Contribute to a high-performance, forward-looking culture, by challenging the status quo, supporting and advising other team members with structured thinking
- Communicate a clear direction of travel where each individual function can understand how each contributes to the bigger picture
- Understand and demonstrate TravelPerk's core values and leadership principles
- Carry out supervisory and management responsibilities in accordance with the organization's policies and procedures
- Shape the direction of the team, keep them focused and motivated to deliver the right results in an ever-changing business environment

**What you will need**:

- Significant experience and seniority, gained over 5+ years of honing knowledge and skills in in a top strategy consulting firm or equivalent in-house strategy role
- Exposure to strategy frameworks and structured methods (e.g. pyramid principle, issue and hypothesis trees)
- Strong project management skills, including definition of milestones, task management, coordination of resources, communication of deliverables, and coordination and management of stakeholders
- Strong business acumen with an ability to understand the direction and goals of the business
- Strong analytical problem solving skills to work with complex data and information an present findings, issues and recommendations in a clear and concise manner
- Comfort working under tight deadlines and with limited or ambiguous information
- Ability to work independently, anticipate problems and suggest solutions
- Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
- Experience wr

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