Cashier
hace 2 semanas
To effectively manage the counter and provide exchange services and ancillary products of the highest standard to all Customers during the time on duty, to maintain stocks of cash and currencies in his/her till as directed by line management and to protect Company assets.The cashier's mission is to welcome customers and carry out money transfer and currency exchange operations.
- Responsibilities
Customer´s Service
- Process money transfer orders and foreign exchange with speed, accuracy and tact
- Provide information about Ria Services to customers
- Resolve orders incidences working together with Customer Service department
Till organization, controls and Compliance
- Organize the level of stocks and balance his/her own till quickly and without mistakes.
- Be present at the assigned counter position at all times when on duty to serve Customers.
- Keep the till ordered at all the times.
- Check daily reports.
- Implement the Company established procedures to accomplish regulations, AML and Security in the Work Place
Business orientation
- Maximize daily foreign exchange revenues.
- Promote and sell pro-actively all products offered by the Company.
- Maximize cross-selling opportunities
- Qualifications
SKILLS AND ABILITIES:
- Customer Service and Commercial focused
COMPETENCIES:
- Integrity & Accountability: Honest and reliable.
- Culture of Progress: Positive attitude.
- Flexibility/Adaptability & Managing Change: Ability to multitask.
- Organization and planning: Disciplined and organized with the ability to follow procedures.
- Team work & Conflict Management: Ability to work well in a team environment to service customers.
- Communication & Influence: Ability to communicate affectively and solve conflicts with customers. Strong listening and verbal communication skills.
- Excellent oral and written communications skills in English.
WORK EXPERIENCE:
- Minimum 6 months cash-handling experience is required
- One year of work experience in customer service and/or cashiers positions
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