Senior Helpdesk

**Intro**:
In our dynamic, growing working environment, the
**Senior Helpdesk & Systems Engineer** will extend our existing support team in Málaga and is a key contact person for support to our regional office and offices worldwide. A very hands-on, experienced engineer with a great attitude and solid, proven experiences in various internal IT fields, you will be working in an exciting IT environment together with specialists all around the globe.

**What will you do**:

- Effectively managed the resolution of support issues efficiently reported to us, including a professional way to communicate with all stakeholders.
- Act as a technical authority, providing expertise to team members locally and globally.
- Plan and implement systems automation as required for better efficiency.
- Implement, maintain, evolve, and operate state-of-the-art IT systems, e.g., internal servers, cloud servers, backup and disaster recovery, patching systems, IT asset management systems, permission and procurement systems, and more.
- Operate IT infrastructure systems like Active Directory, Exchange mailboxes, DNS, group policies, domain controllers, routers, firewalls, switches, VPN, and networking technologies.
- Operate client devices running Windows, MacOS, Linux and iOS.
- Build IT policies and implement operational best practices. Work with HR, Information Security, and business operations units to develop automated onboarding and offboarding processes.
- Troubleshoot, install, and maintain Windows and Linux setups, where CUDA, Docker, and other data science pipeline tools are essential in ensuring the reliability and security of our research IT systems.

**What do we expect**:

- Team player who can motivate and educate other team members in principles of service delivery excellence and all relevant technology topics.
- Understand and manage network issues, traffic routes, and related concepts.
- Experience developing automation workflows and integrations for repetitive or manual tasks.
- Self-motivated passion for IT and technology.
- BA in IT, computer science, or similar qualifications or relevant experience.
- At least 5 years of successful experience in a similar senior role.
- Coding/scripting experience is a plus.
- Proficient in English and Spanish.

**About us**:
We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?