Customer Service Representative Norwegian-speaking
hace 4 días
**Who will you be working for?**:
Our partner is in the **electric chargers vehicles** industry. They provide B2B and B2C services as well as for Public Institutions.
**Their core mission**: Provide the **best electric vehicle** **experience** for customers
**What is this job about?**:
As **Customer Service Representative** for **Norwegian-speaking** clients, You goal is to help **B2B** and **B2C** clients in their customer experience On a daily basis, you will be the **first** **point of contact** for customers and therefore fully responsible for delivering a **great** **customer experience**.
**Your Challenges**:
- Become an **expert** in the company’s ERP (Enterprise Resource Planning) system
- **Solve problems**, claims and complaints promptly
- Take care of clients’ needs after sales (repairs, maintenance,etc.)
- Transfer **unsolved issues** to **L2 support** and **Engineering** teams
- **Dispatch** issues with the other departments (Operations, Quality, Logistics and Sales)
- Provide **internal feedback** for improvements
- Collaborate with the **Sales** team by sharing data to **attract** **new customers**:
- Make tests of the company’s products (hardware and software) before the market launch
- Dispense **training** for the new colleagues
**Who is this job made for?**:
This position is perfect for **anyone** looking forward to **start** a **career journey**
**What do you need to apply?**:
- Language skills**:bilingual level** of **Norwegian** and **intermediate level** of **English** (B2+)
- Solutions driven
- Strong interest of the **technology industry**:
- Ability to **adapt quickly** to the new topics
**Working Mindset**:
- **Customer-oriented** and willing to provide the best service
- **Flexible** with a start-up mindset
- Team player
- **Interpersonal** and **communication** skills
- Overall **positive** attitude
- Extra points_
- Having a previous experience in these following is highly valued by our partner and can be a great plus:
- Customer Service and/or Digital industry
- B2B environment
- Start-up environment
**Important**: For this position, you need to relocate to **Barcelona,Spain**. As the company is **not offering** any **sponsorship or working permit**, you will need to be in possession of an **EU VISA**.
**What you get in return**:
- Usage of the company's Electric Vehicle on a periodic basis
- **Beta testing** of the company’s products at home
- Great **discounts** in different brands & services with the company’s benefits platform
- **Car discounts** & special advantages if you choose an Electric Vehicle
- Free coffee and soft drinks for the tough Monday mornings
- **Smartpoint** for all online orders & services at the office
- **Breakfast** and **lunch** at a discounted price at the canteen
- No suits Unless it's carnival or halloween
- Several **promotion opportunities** within the team but also in others.
- Are you ready to start your career adventure ? It's time to apply Or tell a friend about this position :)._
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