App Consultant

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**, from getting people paid to attracting, rewarding, and developing talent.

Are you a people person who is purposeful, driven and who has experience with HR systems with an understanding of payroll? Do you recognize yourself in the sentence’s: solution-oriented, great customer focus and passionate about helping others?

Do you want to be at a workplace where we have fun, and where we as a team value initiative, good service and give you room to grow? Then you have found your new role

**Key Accountabilities**
- The main responsibility is to provide customer care and help SD Worx's customers bring the best out of our HR systems. This includes case management, project support and troubleshooting with customers.
- We work with the customer’s superuser who is often an HR specialist or system administrator. Incoming support cases are those that require a deeper knowledge in our systems and as such includes troubleshooting, implementations of new functions and providing training.
- In this role you must have the ability to analyze customer needs, maintain relationships and be able to communicate clearly.
- Be creative in exploring new best practice solutions and ensure documentation and communication of those practices.

**Who you are**:

- To be successful in this role, you need to understand HR processes in principle, but also have sufficient technical depth and understand of how technology supports our customer needs.
- Our goal is to be the HR provider with the happiest customers.
- Communication and customer service is a must and knowledge of SQL is considered to be positive.
- As a person, you are resourceful, business-minded, structured, and goal-oriented. You need to be communicative and have an easy time creating good relationships with both customers and colleagues. You enjoy a role where you have daily customer contact and are motivated to create added value for the customer.
- In addition, you are expected to be fluent in Swedish and English.

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, working from other offices,you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, projectswhere you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we** work as one**, moving from better to best together.