Guest Relations Manager

hace 3 semanas

Mallorca Illes Balears provincia, España Ikos Resorts A tiempo completo

**Who do you want to become?**

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

**Guest Relations Manager**

**Your main responsibilities**
- Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more.
- To ensure that all Guest Relations employees are always up to date on information on in-house activities, restaurant concepts and hotel information and are constantly trying to up-sell while attending guests.
- To be flexible in job function and perform any other reasonable duties and responsibilities which may be assigned, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- To ensure that all employees read the Employee Handbook and understand and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- Liaise closely with Reception, Housekeeping and F&B with regards to VIP amenities and special requests.
- To attend training sessions and meetings as and when required.
- To conduct and/or contribute to regular departmental communication meetings.
- Monitor guest satisfaction and report all guest feedback. Handle guests' complaints
- Providing excdeptional service to guests
- Implementing plans to improve customer satisfaction
- Assisting with guests queries/disputes
- Resolving complaints effectively
- Sharing tips with the team to enhance customer service
- Handling the arrival and departure of guests
- Acting as a communication hub between guests and team members
- Informing guests about updates of services
- Providing reports to senior manager on the activities

**Your main qualificantions/skills**
- Enthusiastic with friendly personality
- Relevant experience as Guest Relations or Hospitality Manager ideally within a hotel environment or luxury restaurant
- Bachelor’s degree in business management, hospitality management or business administration.
- Outstanding communication abilities
- Knowledge of the hospitality industry
- Excellent organizational and time-management skills
- Excellent customer service and communication skills
- Fluency in English language.
- Good command of a second language (Spanish, German, French) would be a plus.
- Computer literacy and knowledge of Opera or Fidelio programs.
- Familiar with ERP and MS Office softwares
- Great leadership skills

**What to expect from us**
- Becoming a member of an organization that cares about its people, the environment, and the local communities.
- Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
- Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
- Job safety and security in a continuously expanding and dynamic organization.
- Competitive remuneration package with insurance and a number of work provisions.

**_If this looks like the right job for you, _**_send your CV and join our growing team_**

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR). Learn more about the protection of your personal data on our Job Applicants Privacy Notice page.

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