Noc Operator

Salute mission Critical is looking to hire a Network Operations Center Operator in Spain, Barcelona.

**Responsibilities**
- Ensures correct and timely execution of applicable processes:

- Responding to incoming tickets / alarms and sending out work notifications
- Managing evacuations (digital)
- Escalating issues
- Keeping track of issues in ticketing
- Sending out notifications
- Monitoring CCTV and access control
- Managing all work in a correct and timely manner based on process and procedures:

- Managing ticketing
- Managing daily reports
- Making daily rounds
- Shift transfer handover
- Weekly / monthly alarm lists compilation
- Updating the NOC Lead of performed work and any noteworthy queries
- Reporting all incidents in accordance with procedures and guidelines
- Working effectively and efficiently with others within the organization

**Requirements**:

- Good command of English, verbal + written. Other European languages preferred (German, French, Italian)
- Technical background or degree preferred, and or relevant experience with helpdesk or ticketing systems
- Ability to work with computers (Microsoft office)
- Good administrative skills (reporting, documenting, and following up on queries)

You will be required to obtain a Schneider Electric Data Center Certificate. You will also receive other job-related training which includes obtaining technical knowledge by spending days with the technical on-site team.

If your professional growth and compensation trajectory are restricted in any way, consider
- Stepping into a role with a nationally recognized leader in the Mission Critical market
- Working with an employer who maintains a corporate philosophy to hire only our nation's best
- Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
- Military experience is preferred._