Training & Quality Control Manager
hace 2 meses
**FUNCTIONS**: Nos encontramos en la búsqueda de un Training & Quality Control Manager para incorporarse al equipo de Barcelona. Este rol desempeña un papel fundamental dentro del equipo, en garantizar que la organización cumpla con los más altos estándares de calidad en sus productos y servicios, a través del desarrollo de personal capacitado y la implementación de sistemas efectivos de control de calidad y seguridad alimentaria. La persona reportará directamente al CEO. Responsabilidades Desarrollo de estándares de calidad: colaborar en el diseño y establecimiento de los estándares de calidad para los productos o servicios de la organización. Esto implica comprender las expectativas de los clientes, las mejores prácticas de la industria y las regulaciones aplicables. Implementación de sistemas de control de calidad y seguridad alimentaria: implementar sistemas y procesos de control de calidad y seguridad alimentaria para monitorear y evaluar la calidad de los productos o servicios durante todas las etapas. Esto puede incluir la implementación de herramientas de control de calidad, auditorías internas y revisiones de procesos. Formación y capacitación del personal: una parte fundamental del rol es desarrollar e impartir programas de formación y capacitación para el personal en temas relacionados con la calidad. Esto puede incluir entrenamiento en técnicas de control de calidad, procedimientos operativos estándar (SOP), uso de herramientas de calidad y cumplimiento de regulaciones. Gestión de incidentes de calidad: en caso de que se produzcan problemas de calidad, coordinar la respuesta de la organización, investiga las causas subyacentes y desarrolla soluciones para prevenir la recurrencia de problemas similares en el futuro. Mystery Shopper: realizar visitas a restaurantes como un cliente ordinario, sin revelar su identidad ni el propósito de su visita. Observar y evaluar diversos aspectos de la experiência del cliente, como la calidad del servicio al cliente, la limpieza y presentación del lugar, el tiempo de espera, la amabilidad del personal, etc.
Requerimientos - Al menos 3 años de experiência en posiciones de responsabilidad similar. - Previa experiência en el sector restauración, por cuenta ajena o por emprendimiento. - Formación Académica (deseable) - Inglés Intermedio.
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