Credit Collector

**ABOUT THE ORGANIZATION**

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

**YOUR TASKS**

Become a part of our European Centre of Excellence at our location in Alcalá de Henares - we are responsible for managing Sun Chemical’s credit and collection processes for a portfolio of customers. The role will work within the Credit and Risk team and closely with the Customer Service team, Sales Organization, Cash Application Team and external customers to keep overdue debts to a minimum. To strengthen our team, we are looking for a Credit Collector (M/F/d) with the following responsibilities:

- Reduction of overdue debt of assigned customer portfolio
- Managing daily worklist and scheduled activities in the collection tool
- Reviewing blocked orders within a given timescale and initiating follow up with the relevant parties
- Liaising with the customer service team and other internal teams to resolve disputes/claims
- Initiating customer credit limits review when needed using the corporate credit approval form
- Allocating open payments and prepare proposals
- Initiating write off and refund process
- Supporting month end close reporting

**YOUR PROFILE**
- Minimum Bachelor ‘s degree required
- Previous experience in a comparable role in a multinational, B2B environment
- Excellent English communication skills both verbal and written, proficiency in German
- Sound knowledge of Microsoft Office, experience in SAP and in a collection tool is desirable
- Strong communication skills and a customer and service-oriented attitude

**EQUAL EMPLOYMENT OPPORTUNITY**

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.