Payments Analyst
hace 1 mes
As a Payments Analyst, you will not only be responsible for processing withdrawals at a lightning-fast pace but as well be a payments query solver on every aspect of our integrated platforms, while maintaining strong relationships with each of our customers and payment support providers.
**Main tasks and responsibilities.**
- Reducing fraud and bonus abuse through methodical checking of withdrawals
- Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and in accordance with the company policy
- Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
- Tracking any issues from the point of reporting through to resolution.
- Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
- Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
- Ensuring Responsible Gaming policy is enforced across all brands accurately and in a timely manner
- Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
- Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
- Reporting any critical issues that require immediate attention and action to a Senior Payments Analyst or Team Leader.
**Requirements**:
- Minimum 1-year experience as a Payments Analyst or in processing iGaming payments (required)
- Extensive Sportsbook knowledge or experience (preferred)
- Familiar with most popular payment methods and Platforms, such as Devcode/PiQ or Tecnalis/Alira
- Proficient in Microsoft Office, Google Workspace and Atlassian products.
- Excellent communication Skills in English.
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