Business Analyst

hace 1 mes

Barcelona, España Glovo A tiempo completo

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**

As part of the Regional Courier Operations team you will be responsible for helping build the bridge between the Courier Operations strategy and the Local teams in the ECA region (Europe & Central Asia). We are looking for someone to connect, understand and push forward solutions to improve the pain points we face in each market of the region in order to win the market. You will be accountable for the results on each of our main kpis, and will work together alongside Global and Local stakeholders to design and execute the action plan required in order to bring our Operations to the next level,from our office in Barcelona. We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop.

**THE JOURNEY**
- **Travel across all the countries** in the region of ECA: Ukraine, Kazakhstan, Kyrgyzstan, Georgia and Armenia (and more to come). **Understand each country's challenges **in order to adapt the strategy and maximize the results
- Be responsible for a part of our operations, having plenty of visibility with the majority of our company. Ensure our supply is balanced, operating each lever available in a controlled and data-driven way
- Be responsible for courier **acquisition optimisation, courier funnel optimisation, courier onboarding excellence, newbies quality, retention boosting and many more** from data perspective**:providing deep analytics, creating dashboards, bots, simulations, data models.**:

- **Propose (be an enthusiast), track and consolidate** new ideas to improve the operations by being obsessed with Glovo's KPIs
- **Create postmortem documents** to analyze the results of each project and be able to easily replicate them in the rest of the countries.
- Use your **data visualization** skills, in order to support delivered messages in the most efficient way.
- Have a blank page for you to create We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
- Report directly to the Courier Operations Manager
- **Actively collaborate with your colleagues** and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking

**WHAT YOU WILL BRING TO THE RIDE**
- Bachelor

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