Market Research Analyst
hace 4 semanas
If you're here, it's because you're looking for an **exciting ride**.
A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**
We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.
**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
**What makes our ride unique?**
**Our strong culture and non-vanilla personality.**
**A Talent House.**
**Our commitment to being a force for good.**
We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.
**YOUR MISSION**
You will play a key role to provide intelligence and solutions to **Glovo's Partner Insights & CRM teams**. You will use and generate information regarding our Partners' KPIs, historical data, market insights on macro and micro environment to contribute to Partner 360 Intelligence. Working in the Global team you will play a pivotal role for the teams in all our geographies to deliver insights from external and internal sources to derive exceptional Partner Experience.
You'll be part of a new area and have the opportunity to work on new solutions and bring existing ones to the next level.
Experimentation, learning and quick iterations will be part of your daily life.
**THE JOURNEY**
- Provide analytical support to the Partner Insights and CRM team under HQ Partner Operations umbrella
- Evaluate strategic opportunities of Partner Experience improvement by performing a broad range of quantitative and qualitative analyses
- Measure Partners Journeys Experience through NPS
- Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs
- Track the impact of all the new implementations that you have proposed
- Own all dashboards and build new tools to improve the visibility of metrics in the department
- Assist with Salesforce Data configurations and migrations
- Develop and maintain scalable visualization tools and storytelling dashboards, and propose decisions in consequence.
- Understand global business needs and create insightful analysis to internal teams to make the right decision.
- Learn continuously while challenging, testing and improve a game-changing product
- Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product
**WHAT YOU WILL BRING TO THE RIDE**
- Bachelor in Engineering, Maths or any other quantitative domain
- Demonstrated strong analytical expertise and highly advanced Excel and Python skills, proficient SQL skills.
- Knowledge of visualization tools such as Looker, Tableau, Qlik, etc.
- Knowledge of CRM systems
- 3+ years of professional experience outside of an academic and internship setting, in a quantitative analysis role
- Experience finding and tearing down data to establish a sustainable business strategy.
- Ability to present this data. You know how to easily explain complex concepts.
- Ability to manage the big picture, but also the smallest details. You're always on top of your deadlines and an organization freak.
- Proficiency in English is a must
**NICE TO HAVES**
- Professional experience in reporting to high-level stakeholders as business analyst, data analyst, data scientist, or similar.
- Experience of data integrations and migrations
- Project management experience.
**We believe driven talent deserves**:
- An enticing equity plan *if applicable
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings)
- Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
- Discounted gym memberships to keep you energized.
- ️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year..
- Enhanced parental leave (*if applicable)
- Online therapy and wellbeing benefits
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your auth
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