Trouble Shooter

hace 3 semanas

Barcelona, España EP Equipment Group A tiempo completo

EP Equipment Europe is looking for a motivated technical dealer advisor / trouble shooter to support our partner network throughout Spain. Experience in technical field service and customer support for capital goods such as forklift trucks, industrial trucks, work platforms and construction machinery is the basis for accepting this challenge.

EP listens, EP cares, EP solves problems. We offer good quality products with continuous innovations that are desired by the market. A great after sales team with efficient tools and short communication lines. As a company, we offer you a future within a growing organization like no other in the industry.

The job consists of the following main topics:
**Trouble shooting**:
As a trouble shooter you will be there in the technical area to support our dealer network in Europe with technical issues. You work for the manufacturer and are the link between the dealer, technician and the manufacturer's plant. You define the procedure and initiate the appropriate solution measures.

**Dealer support**:
You make sure that the dealer gets what he needs to do his job efficiently. You proactively ensure field actions, support on-site troubleshooting, online and on-site training for our systems and accompany the dealer as a contact person for technical questions.

**Requirements**:

- You already work in technical support or are a customer service technician or technical trainer. You want to take the next step and work for one of the leading manufacturers specializing in lithium-powered storage technology. You get things done and follow up persistently. You are interested in product development.
- You are customer-oriented and communicative and make our dealers feel comfortable with EP Equipment.
- You will travel and visit dealers as part of your job, mainly in Spain
- Language requirements: Spanish & English

**Benefits**
- Company car (also for private use)
- Attractive salary structure
- Dynamic team
- Short communication channels
- Home office option

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