Research Workflow Coordinator
hace 2 semanas
**WHAT YOU'LL DO**:
LI-JE1
**YOU'RE GOOD AT**:
- Manages the research workflow in a minimum of 2 industries via the request management system, from intake to acknowledgement, with high level of accuracy and organization
- Matches available capacity to request inflow, manages demand and supply in a logical and business focused manner, with directions from Senior Researcher
- Makes sure capacity allocation is in line with experience, skills, learning and development objectives and language capabilities of the team
- Cooperates with other DRS offices and Request Workflow Coordinators to optimize capacity deployment
- Ensures that research related information (data sources, internal billing, charge codes, etc.) are captured correctly in the request management system, and the data are clean; follow-up with requestors to gather information
- Formalizes standards and documents request coordination process
- Drives continuous improvement of request coordination approach, and acts as centre of best practices for research workflow in the team
- Provides some research support on selected database via quick data pulls when needed
- Participates in projects making recommendations to the further development of the request management system
- Communicates directly with BCG stakeholders regarding expectations management on timelines, feasibility (along with researcher / senior researcher working on the assignment)
- Works collaboratively with DRS colleagues and internal customers and approaches all interactions and deliverables with the highest levels of quality and customer service
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- 0-2 years of experience in request activity management
- Understanding of request management processes and systems
- Some research background and general interest in business research, knowledge of research databases is an advantage
- Higher education degree with demonstrated high academic achievement
- Very strong multi-tasking and organizational skills
- Accuracy and strong attention to detail
- Well-developed communication skills (written and oral)
- Written and oral fluency in English
- Ability to manage customer/stakeholder expectations
- Solid problem-solving orientation, ability to work in a fast-paced, team and customer-oriented environment
- Proficiency in Excel, Word, and PowerPoint
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented and international environment
**YOU'LL WORK WITH**:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
**ADDITIONAL INFORMATION**:
The Data and Research Services function is a dynamic and highly visible centre of excellence around business research and process innovation. We collaborate with our consulting teams to bring advanced research capabilities to support projects and clients. We take deep pride in delivering rapid and precise results. The culture of DRS can be described as customer-focused, results driven with passion for research at its core. DRS is a global function with presence in North America, Europe and Asia.
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