Senior UX Researcher
hace 2 semanas
**Can you help us change the world?**:
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution**,** we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
**About the role**:
We are looking for an experienced Mixed Method Sr. UX Researcher with undeniable passion to drive innovation in the Guest Experience field and can inspire design decisions to take Hospitality solutions to the next level.
***You'll be a great fit if you bring a few of the below with you**:
- **Specialist in Thick Data **:With strong expertise in qualitative research in the UX research team, you can help us build international research at Mews. Become an ambassador for UX deep insights and supporter of qualitative projects.
- **Collaborative mate **:Alongside with UXR team collaborate closely with other teams and stakeholders to empower their work and help them reach company goals.
- **Contextual master**:Ability to see the stories in the data and articulate them. The key is to work with multiple sources of data. Don't be scared of any of them :)
- **Innovator and Strategist**:Passion and hunger for learning new things are essential as well as implementing them and sharing experiences. Love experimenting with methodology approaches and with tools to do it. Being able to zoom-in and zoom-out accordingly in every stage of the design research process.
Extra points for a hospitality knowledge. We all travel, you can expect discussions and tips for your future trips
**We are looking for**:
- Comprehensive experience as a mixed method researcher
- Education: anthropology, psychology, sociology, philosophy... with focus on strategic design research, innovation, data analysis and visualisation
- You have demonstratable experience with Design Thinking and Innovation frameworks (JTBD) throughout your roles
- Well versed in Ethnographic in-depth research and other qualitative methods, trend analysis, benchmarking, competitive analysis
- Experience with online surveys, web data measuring and their combination
- Experience with online research tools (Gainsight, Useberry, Userinterviews, Dovetail)
- Strong Team player
- Strong Stakeholder management experience
- Advocate for the research discipline within the organisation
- Strategic Thinking is a must
**What's in it for you?**:
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
- (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable
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