Deskside Support L1

hace 2 semanas


Madrid, España Iron Systems A tiempo completo

**Date Posted**:

- 6/29/2023

**Job Function**:

- IT Support

**Location**:

- SAN SEBASTIAN DE LOS REYES (Madrid) - ESP

**Offered Salary**:

- Competitive- Provide IT support to all customers through video call._- Receive customer IT queries by multiple methods But Primary is Video Call. (Phone, self-service, etc.)_- Provide the necessary information in the ticket in the event the ticket is passed to another solver group._- Triage and troubleshoot tickets submitted._-
- Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities._- Remotely access the end-user’s desktop to provide support._- Provide customers with status of the ticket and serve as primary support admin through ticket resolution._- Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extend possible._- Provide expert technical support to customers having varying levels of computing skills._- Provide detailed diagnostic summary for the next tier level support._- Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities_- Interacts with management to facilitate timely problem resolution._-
- Possesses excellent communication skills._- HW Accessories Kiosk Fulfilment_


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