Ms Services Technician

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibility of the Services Technician is to engage with clients and assist with faultfinding and break/fix function at lower levels of complexity. They are methodical and demonstrate problem solving skills in trouble shooting hardware and software solutions. At times, they may be required to assist with the installation of new hardware and software. Working with Technicians, they test installations and assist with fixing performance issues of installed software, escalating problems where applicable.

**Working at NTT**

**Stakeholder engagement**:

- ** Internal**: engage with internal support engineer team
- ** External**: clients

**Value Chain Linkage**:

- Service Operations
- Service Transition

**Skills and attributes**:
**Support Services**

Investigation and resolution of technical problems, assisting with faultfinding and break/fix function and new installations.

**Service Level Management**

Assists in monitoring and logging the actual service provided, compared to that required by service level agreements.

**Customer service support**

Assists with receiving and handling requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.

**Systems installation / decommissioning**

Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work done.
- Strong adherence to process and work instructions
- Good communication skills with internal teams with patience and focus on the job at hand
- Displays initiative and attention to detail
- Good team player, ensuring a quality solution for the client
- Ability to cope well under pressure in a constantly changing environment
- Display a willingness to persevere with difficult tasks
- Display a willingness to learn
- Displays personal motivation and a positive attitude

**Work Outputs**:
**Ensure operational hardware/software**

**Investigate and resolve problems**

**Provide routine maintenance**

The Services Technician carries out routine server and network maintenance tasks. They setup and maintain back-up systems for desktops and file servers. They ensure the functionality of packaged non-proprietary software. They assist with ensuring that standards and protocols are adhered to including ensuring the functionality of and updating virus software.

**Provide training and support**

At times, Services Technicians may be required to assist with end user training and support and education.

**Next career steps**:

- Senior Services Technician
- Service Desk Co-ordinator
- System Administrator

**Education required**:

- Diploma / Matric

**Certifications required**:

- A+
- N+
- MCSA
- ACE
- MCSE
- Working towards obtaining industry (technology and product) certifications

**Work experience required**:

- 1 year work experience relevant to specific field in a related environment
- Client engagement and service experience

**What will make you a good fit for the role?**

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ e