Ms Services Technician

hace 7 días

Vigo, España NTT Ltd. A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibility of the Services Technician is to engage with clients and assist with faultfinding and break/fix function at lower levels of complexity. They are methodical and demonstrate problem solving skills in trouble shooting hardware and software solutions. At times, they may be required to assist with the installation of new hardware and software. Working with Technicians, they test installations and assist with fixing performance issues of installed software, escalating problems where applicable.

**Working at NTT**

**Stakeholder engagement**:

- ** Internal**: engage with internal support engineer team
- ** External**: clients

**Value Chain Linkage**:

- Service Operations
- Service Transition

**Skills and attributes**:
**Support Services**

Investigation and resolution of technical problems, assisting with faultfinding and break/fix function and new installations.

**Service Level Management**

Assists in monitoring and logging the actual service provided, compared to that required by service level agreements.

**Customer service support**

Assists with receiving and handling requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.

**Systems installation / decommissioning**

Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work done.
- Strong adherence to process and work instructions
- Good communication skills with internal teams with patience and focus on the job at hand
- Displays initiative and attention to detail
- Good team player, ensuring a quality solution for the client
- Ability to cope well under pressure in a constantly changing environment
- Display a willingness to persevere with difficult tasks
- Display a willingness to learn
- Displays personal motivation and a positive attitude

**Work Outputs**:
**Ensure operational hardware/software**

**Investigate and resolve problems**

**Provide routine maintenance**

The Services Technician carries out routine server and network maintenance tasks. They setup and maintain back-up systems for desktops and file servers. They ensure the functionality of packaged non-proprietary software. They assist with ensuring that standards and protocols are adhered to including ensuring the functionality of and updating virus software.

**Provide training and support**

At times, Services Technicians may be required to assist with end user training and support and education.

**Next career steps**:

- Senior Services Technician
- Service Desk Co-ordinator
- System Administrator

**Education required**:

- Diploma / Matric

**Certifications required**:

- A+
- N+
- MCSA
- ACE
- MCSE
- Working towards obtaining industry (technology and product) certifications

**Work experience required**:

- 1 year work experience relevant to specific field in a related environment
- Client engagement and service experience

**What will make you a good fit for the role?**

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ e

  • Managed Services Engineer-1

    hace 3 semanas

    Vigo, España NTT Ltd A tiempo completo

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Managed Services Engineer

    hace 1 semana

    Vigo, España NTT Ltd A tiempo completo

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Managed Services Engineer

    hace 2 semanas

    Vigo, España NTT Ltd A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Managed Services Engineer

    hace 4 semanas

    Vigo, España NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Denmark - Instrumentation Technician

    hace 4 días

    Vigo, España Spanish Engineers A tiempo completo

    Description For one of our international clients, we are looking for Instrumentation Engineer/Technician to work on site on a large Pharmaceutical Project in Denmark. This role would suit a foreman/chargehand with several years of on-site supervision experience. ROLE & RESPONSIBILITIES You will become part of the Instrumentation Team on the project,...

  • Ms Security L2

    hace 2 semanas

    Vigo, España NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Quality Assurance Technician

    hace 3 semanas

    Vigo, Pontevedra, España 3PBIOVIAN A tiempo completo

    The successful candidate will join 3PBiovian as a Senior Quality Assurance Technician.Main responsibilities:Achieve the objectives set by the Quality Assurance and Regulatory Affairs Department.Cooperate in compliance with the NCFs and the Quality System implemented at 3PBiovian.Prepare and review deviations, change controls, risk management, corrective or...

  • IT Project Manager

    hace 3 semanas

    Vigo, Pontevedra, España Profile Software Services A tiempo completo

    ¿Quieres formar parte de nuestro equipo? Desde Profile nos encontramos en búsqueda de un/a Jefe/a de Proyecto IT para integrarse dentro de uno de nuestros proyectos con uno de los clientes más importante del sector vacacional ubicado en Palma de Mallorca. Con ilusión es como se cambian las cosas, y queremos contribuir a un futuro mejor gracias a la...

  • General Accountant Coordinator With Greek

    hace 3 semanas

    Vigo, España Babel Profiles A tiempo completo

    Our client, one of the main leaders in the beauty and fashion industry, is seeking a highly motivated, detail-oriented, and analytical General Accountant Coordinator to join their Global Financial Services team based in Barcelona for the Greek market. This role offers the opportunity to work in a dynamic, international environment, providing financial...

  • Site Controller

    hace 2 semanas

    Vigo, España Klöckner Pentaplast A tiempo completo

    **Focused on delivering its vision**: The Sustainable Protection of Everyday Needs, kp is a global leader in rigid and flexible packaging and specialty film solutions, serving the pharmaceutical, medical device, and protein markets, amongst others. With a broad and innovative portfolio of packaging and product films and services, kp plays an integral role in...

  • DevOps Engineer

    hace 4 días

    Vigo, España DEUS.AI. A tiempo completo

    **We are looking for an experienced DevOps engineer to join our team in A Coruna.** // we are looking for true grit, drive and ownership to nurture both the team and the project **Who are we?** We are the DEUS initiative, and we are all about exploring technology in the service of humanity. No, we are not calling ourselves gods(!), but our name is a...

  • Client Delivery Management

    hace 6 días

    Vigo, España NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Accountant Assistant

    hace 6 días

    Vigo, España Wärtsilä A tiempo completo

    **Accountant Assistant**: Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased...

  • Consultor/a de Éxito de Clientes

    hace 4 días

    Vigo, España Visual Microsystems A tiempo completo

    Queremos tu mejor versión Tu satisfacción personal y tu trabajo nos importan — Nos preocupamos porque estés en el sitio adecuado y buscamos la manera de alimentar tanto tu potencial como profesional, como tus aspiraciones personales dentro de Visual MS. Queremos cambiar el futuro Ayúdanos a generar un impacto real en el mundo — Los retos que...

  • Shift Manager

    hace 2 semanas

    Vigo, España Amazon Road Transport Spain, S.L.U. A tiempo completo

    Bachelor’s degree (or working towards a bachelor’s degree) Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this...

  • Analyst Qc Product Testing

    hace 6 días

    Vigo, España Lonza A tiempo completo

    Spain, PorrinoToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and...

  • Account Manager Regions

    hace 3 semanas

    Vigo, España Glovo A tiempo completo

    If you're here, it's because you're looking for an **exciting ride**. A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.** We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together. **Not your usual...

  • Strategic Account Manager

    hace 20 horas

    Vigo, Pontevedra, España Jordan martorell s.l. A tiempo completo

    Strategic Account ManagerVigoVigo, Galicia, ESHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...