Assistant General Manager

hace 2 semanas

Ibiza Illes Balears provincia, España Experimental Group A tiempo completo

**ABOUT US**

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds.

The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

In the heart of Ibiza, Gran Hotel Montesol mixes history and modernity since 1933, being home for cosmopolitan travelers and seekers of unique experiences in Ibiza. It's 33 rooms and outstanding restaurant Sabbaba continue making history by welcoming international guests and locals to celebrate and share joy together.

**DESCRIPTION OF THE JOB**

We are seeking an **Assistant General Manager H/F** to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following:

- 1. Operational supervision_
- _
- Work closely and assist the General Manager in day-to-day operations.
- Delegate and assign duties to Managers and monitor performance to ensure adherence to group policies, standards and established operating procedures.
- Insure coordination between each hotel department
- Cover shifts in all departments if needed as scheduled by the General Manager.
- 2. Customer experience_
- _
- Accountable for customer experience, ensuring amazing customer service is being always delivered.
- Assist the GM with dealing with customer’s complaints.
- 3. HR supervision_
- _
- Responsible for conducting in-house training to employees and Managers in the hotel or a regular basis.
- Help communicate and coordinate all HR and operational needs
- Ensure health and safety legislation is being met
- 4. Reporting_
- _
- Responsible for monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Assist with cost control measures
- Assist General Manager with overall financial budget & P&L responsibility.

Overall, your ability to help create a culture of team engagement and service excellence will be key to this role along with your aspiration to grow the business.

**PROFIL**

You will have extensive experience in people management, customer service and a full understanding of day-to-day operations:

- Leading by example, decision making
- Effective communication and leadership skills, with the ability to communicate across of levels
- Proficient with Microsoft Office Suite and PMS (Oracle, Opera, Micros)
- Have a knowledge of business management principles and practices
- Attention to details and customer needs
- Have a Hospitality degree or any equivalence
- Fluent level of Spanish & English
- Speaking French would be a plus
- Previous management position in Ibiza would be a plus

**Experience the Experimental Group**

***

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how

Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

- Opportunities of training and career development.
- Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
- Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
- Corporate events.

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