Dir, Manufacturing Quality and Continuous
hace 2 semanas
Date Posted:
2024-04-25
Country:
Spain
**Location**:
Josep Pla 1, 43006 TARRAGONA, Spain
- JOB TITLE
- Regional Director, Manufacturing Quality and Continuous Improvement
- ROLE INTRODUCTION
- Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We’re seeking a Regional Director, Quality who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.
- As part of the Operations organization, this is an opportunity for a capable and experienced professional to lead the Quality and Continuous Improvements teams within the EMEA factories and European Parts Center to provide superior quality in products and services to our customers. We are looking for a leader with experience in building relationship with customers, as well as building teams, leading through change, with passion and ability to build and lead diverse teams in a matrix organization with an inclusive mindset.
- This position is accountable for ensuring proper processes, controls and structures (quality management system) are in place to build a high-quality product, ensure responsiveness to customer quality issues. This position manages customer orders - escalation. The efforts put forth by this individual will directly impact the long-term company quality management and quality of the final product. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment and is expected to have experience working in a multinational company (preferable).
- We are seeking an experienced Regional Quality director, with demonstrable experience in leading the quality function including quality assurance, inspections, quality compliance and continuous improvement to lead OPXL in the manufacturing plants and EPC. We also see an individual with experience in building relationship with customers, as well se building teams, leading through change and with passion for the customer and ability to build inclusive team everyone wants to work with.
- Reporting directly to the leader of the VP of Quality EMEA and functional to Operations VP of Manufacturing EMEA facilities, this individual will work closely with the Plant Quality Managers, CI leads, and Production lines leads, Engineering, various functional leaders.
- As Head of Quality & Continuous Improvement, Operations EMEA, will lead both the implementation of quality strategies, processes and quality tools as well as the Continuous Improvement efforts within Operations. The function supports to find the best balance between standardized methods and the flexibility that is required to support the organization in EMEA.
- This leader is also expected to provide feedback and leadership to his/her team and lead the team to enhance customer experience.
- Ideally this position will be located in Madrid, Spain. However, other locations within Europe will be considered with preference given to locations closest to an Otis factory.
- The main responsibilities will include:
- Implement quality strategy and planning (including resource, systems, time schedule and financials) to support the organization’s short
- and long-term business plan.
- Develop and maintain systems to measure performance against established standards/targets.
- Drive initiatives to improve customer satisfaction while driving down factory and field rework costs.
- Responsible to lead the Customer Quality by managing, tracking, and escalating all supplier quality risk for EMEA.
- Focal point to manage major customer issues.
- Be actively involved in Factory Customer Board review to ensure high standard of quality products from the EMEA factories.
- Lead Manufacturing site assessments, audits, and develop plans and help lead through improvements identified.
- Ensure best practices and lessons learned in Quality Department are appropriately transferred across all plants and functions.
- Establish effective cross site and cross department communications.
- Provide leadership, drive organizational capability, set objectives and support the development of Quality teams, leading to continuous improvement of the Quality processes and the adoption of best practices.
- Daily communication to colleagues within the operations site, communication to customers, including presentations, jobsite or customer visits if needed, being an escalation contact for the key customers.
- Lead the customer claims timely resolution (AMT, FTB, other claims), being responsible for keeping the given KPIs.
- Responsible for management of plant execution deliverables audits: PFMEA, Control Plan, SWI
- Planning and reporting in relation to the quality function, processes and cost (incl cost of poor quality COPQ).
- Lead functional responsibility of ISO certification
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Dir, Manufacturing Quality and Continuous Improvement EMEA
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Tarragona, España Otis College of Art and Design A tiempo completoDate Posted: 2024-04-25 Country: Spain Location: Josep Pla 1, 43006 TARRAGONA, Spain JOB TITLE Regional Director, Manufacturing Quality and Continuous Improvement ROLE INTRODUCTION Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the...
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