Krom (Key Repair & Overhaul Manger)

Ensure treatment of all customer’s orders and deliveries on time and on quality.

Management of priorities and crisis situations.

Pilot and coordination of Customer Logistics cluster.

Ensure customer/customer center reporting of order book.

Monitor the Customer Center’s global logistics KPI & performance(including financial performance) and the KPI & performance at the individual customer level.

Launch action plan regarding KPIs dashboard and problems/opportunities met.

Share with forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.

Organize regular meetings / visits with the customers/customer centers.

Provide recommendations to improve logistics service (internal / external).

Mission

To manage a front office to the end customer for Component R&O business, as well as back office with Mother Company and Repair Centers (Vendors)

To ensure and follow-up CDD (Committed delivery date) is respected for repairs and core unit is returned for standard exchange

To monitor the Quality certification process and guarantee NQAR validation.

Activity budget control.

Strong involvement in other material support areas acting as a backup when necessary.

Main activities

Manage customer’s requests within SAP.

Analysis of flow to be used depending on the equipment type and urgency.

Follow-up of inspection reports, final quotation and acceptance from customers.

To monitor the inbound & outbound flow in the warehouse for components.

To lead the resolution of claims or discrepancies (through Sales Force)

To ensure components are delivered with expected quality, working with other departments to ensure it.

Monitor and manage KPIs.

Coordinate and monitor Shipments within the entire end to end flow.

Reporting to customers.

Constant interaction with Suppliers, Repair Centers and any other Airbus helicopters entity.

Competences

Experience in Material & Logistic Support activities is a must.

Experience in Component Repair

Relationship front office profile. Background in problems solving

Customer Services oriented

Airbus Helicopters product knowledge is very valuable.

High reactivity, agility, proactivity and analysis skills.

Team Spirit

Business admin degree.

SAP Knowledge and experience.

Soft Skills

Ability to work in an international & multicultural environment

Ability to build working relationship across multiple disciplines

Capacity to anticipate risks and difficultiies

Capacity to analyze, to propose solutions in a synthetic way

Good communication skills

Value creation oriented

Initiative and proactivity

Languages

Fluent in English & Spanish (mandatory)

French or German valuable

Profile (mandatory)

Degree/Master in business administration

Customer & Material Support Experience valuable (minimum 3 years)

SAP SD/MM/CS modules knowledge and experience.

**Fecha límite**: 15/10/2023

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Helicopters España, SA

**Employment Type**:
Permanent
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- **Experience Level**:
Professional

**Job Family**:
Material Support & services

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to


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