Mobility Experience Program Leader

hace 2 semanas


Madrid, España Uber A tiempo completo

**About EMEA Community Operations**:
Community Operations (CommOps) is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables; Delivery verticals like Eats and Grocery, and specific propositions like Uber for Business) and cover a broad range of activities including customer service, platform safety, new partner onboarding, sales, compliance and account management. CommOps is also Uber’s face and ears to riders and driver partners, and thus plays a key role in customer insights & advocacy within Uber

In EMEA, we lead these activities in 30+ countries and in 20+ languages, in large scale and highly nuanced market environments and operational complexity. We are very proud of being the most geographically diversified team in Uber, and welcome you to be part of our hard-working, diversified and inclusive team

**About the job**:
The Mobility Experience team is transversal to all mobility markets in EMEA. Our mission is to shape customer-centric experiences that foster drivers & riders loyalty, and sustainable growth.

To achieve this, we’re looking for a customer centric Program Leader capable of developing a deep understanding of our riders & driver partners, and will use this understanding for the broader Uber organization to enable customer-centric process & product design, decision-making, content, and, overall, culture at Uber within EMEA.

This role will require (1) previous experience in customer profiling or segmentation, (2) an outstanding customer centric mentality, and (3) a proven record to work on large scale transformational programs.

**What you'll do**:

- Design a customer-centric strategy & roadmap to drive impact at all levels in the organization
- Develop a deep understanding of riders & drivers profile, sentiment & decision making process, through data, customer stories and research.
- Passionately advocate for all riders and driver partners to help tackle the problems they experience.
- Define an approach to adapt our content and Tone of Voice in order to make the driver value proposition a reality during every interaction.
- Implement impactful initiatives and collaborate with a large set of stakeholders in order to influence a shift in culture.

**What you’ll Need**:

- A Marketing segmentation or customer persona/profiles/journey prior experience.
- Change management experience. You have previously led large scale ground-breaking projects with a culture shift angle.
- A data-driven and analytical approach. You can look at any spreadsheet and know the right questions to ask to get to practical outcomes, and you know how to explain data in a digestible way.
- Incredible compassion and understanding of both riders and driver partners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
- Communication. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or addressing to senior leaders. You are able to craft impactful presentations and are capable of influence and persuasion.
- Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable working in a fast-paced environment.
- Natural curiosity. You love learning how things work and you're always looking for innovative solutions. You enjoy testing different strategies and tracking the results.
- Proficiency in English. Second language is a plus.



  • Madrid, España IE Business School A tiempo completo

    Overview Mission The Program Experience Innovation Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to the Program Experience and Innovation (PXI) area of IE Business School. This comprises coordinating a variety of transversal projects, events, and processes, as well as managing...


  • Madrid, España IE University A tiempo completo

    Overview: **Coordinator. International Mobility Department** **Provost Office, IE University.** **(Madrid Campus)** IE University is one of the leading institutions in the educational field. Our undergraduate and graduate programs are fully taught in English and combine a multidisciplinary approach to professional education. The IE University...


  • Madrid, España Europcar Mobility Group A tiempo completo

    Descripción de la empresaOPEN MOBILITY FOR YOUEuropcar Mobility Group is a major player in the mobility market, with a particular focus on vehicle rental services in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology, and people. Europcar Mobility Group offers individuals and...


  • Tres Cantos, Madrid provincia, España Siemens A tiempo completo

    Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...


  • Madrid, España Europcar Mobility Group A tiempo completo

    Descripción de la empresa OPEN MOBILITY FOR YOU Europcar Mobility Group is a major player in the mobility market, with a particular focus on vehicle rental services in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology, and people. Europcar Mobility Group offers...


  • Madrid, España IE Business School A tiempo completo

    Overview IE University is one of the leading institutions in the educational field. Our undergraduate and graduate programs are fully taught in English and combine a multidisciplinary approach to professional education. The IE University International Mobility department is responsible for the exchange programs of undergraduate students, including...


  • Madrid, España Vialto Partners A tiempo completo

    Company Description We are specialized in global and integrated advice on the international movement of workers, handling various immigration and tax related aspects of their movements and helping them to navigate the unfamiliar legislative environments in which they work. **Job Description**: You will be inserted in our Global Mobility Tax team and will...


  • Madrid, España Siemens Mobility A tiempo completo

    Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...

  • Machine Learning Engineer

    hace 4 semanas


    Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo

    Machine Learning Engineer - Mobility Data Platform Spain, MadridFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities,...

  • Software Developer

    hace 3 semanas


    Madrid, España Verra Mobility Corp. A tiempo completo

    Who we are... Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is...

  • Global Mobility

    hace 1 mes


    Madrid, España Vialto Partners A tiempo completo

    Company Description We are specialized in global and integrated advice on the international movement of workers handling various immigration and tax related aspects of their movements and helping them to navigate the unfamiliar legislative environments in which they work. **Job Description**: You will be inserted in our Global Mobility Tax team and will...


  • Madrid, España Europcar Mobility Group A tiempo completo

    Descripción del empleoMain objectives:As IB B2B2C Partnership professional (Specialist  position) for Europcar Mobility Group, you will be responsible for identifying and signing New Business for our Mobility solutionsYou will be responsible for providing new international partnerships, while leading and guiding internally to develop and implement...

  • Fleet Controller

    hace 1 mes


    Madrid, España Europcar Mobility Group A tiempo completo

    Descripción de la empresa Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet...


  • Madrid, España Verra Mobility Group A tiempo completo

    Who we are... Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is...


  • Madrid, España Verra Mobility A tiempo completo

    Who we are... Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is...

  • Program Verification

    hace 7 días


    Madrid, España ALSTOM A tiempo completo

    Req ID:408881 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...


  • Madrid, España Nommon Solutions and Technologies A tiempo completo

    **Description**: The planning and management of transport infrastructures and services requires accurate, reliable, and updated information about the presence and mobility patterns of the population. In recent years, the pervasive use of geolocated devices in our daily activities has enabled new forms of collecting this information. The abundance of data...


  • Madrid, España IE University A tiempo completo

    Overview: The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to the School’s programs. This comprises serving as the key interface between students, professors and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; implementing...


  • Madrid, España Europcar Mobility Group A tiempo completo

    Descripción de la empresa **OPEN MOBILITY FOR YOU** Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month...


  • Madrid, España KPMG Auditores Madrid A tiempo completo

    KPMG Technology Experience - Graduate Program auditoría tecnológica - Incorporación Septiembre 2024 **Ubicación**:Madrid, ES, 28046**Fecha**:19 abr. 2024Entonces eres KPMG Originals. Un modo de entender la vida y tu profesión diferente desde donde marcar la diferencia. Un modo de crecer en un ambiente profesional que busca cambiar las cosas,...