Design Maintenance Technical Coordinator

hace 5 meses

Madrid, España Ericsson A tiempo completo

**About this opportunity**:
We are looking for a Technical Coordinator in the Design Maintenance to coordinate the work in the Maintenance team.

Your role will include the coordination of the software fixes and associated deliveries in one of the technical areas of the 5G Packet Core products and solutions we develop, ensuring the best possible maintenance towards our customers.

If you are a curious professional, willing to learn and share knowledge, and with excellent coordination and communication skills, continue reading

**What you will do**:

- Manage general Software faults (called Trouble Reports) workflow
- Assign the TRs to the most appropriate development team available according to competence and capabilities
- Prioritize TRs backlog according to the needs of the moment
- Keep work balance among development teams
- Ensure the information is accurately populated in the corresponding systems
- Coordinate different actors in maintenance: architects, system managers, support engineers, testers, project managers, release team, etc.
- Keep partners and stakeholders updated periodically
- Share information in customer TRs escalations and meetings
- Call for periodic TRs backlog boards and Design Maintenance follow-up meetings
- Elaborate customer bulletins
- Lead Maintenance towards critical metrics fulfillment

**You will bring**:

- Bachelor/ master’s degree in computer science, Telecommunication engineering or related field
- Capacity to lead a team
- Ability to coordinate different profiles to reach a common goal
- Capacity to interact with partners from other countries and roles in Ericsson
- Analytic approach, organized, solution oriented, passionate for details, perseverant
- Very proficient communication in English

**Competences of extra value**:

- Mobile network architecture 4G/5G. Interfaces, protocols, functions, etc.
- NAT and Firewall functions
- Link-layer protocols: ARP, ND, BF
- Experience with GIT/Gerrit/Jenkins
- Experience on scripting languages
- Experience on C/C++ programming on Linux/Unix

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.
- Li-post

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Spain (ES) || Spain : Comunidad de Madrid : Madrid
Req ID: 737957

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