Gemba Manager

**Missions and purpose**

The GEMBA Program Manager is responsible for the execution of the modules assigned to him/her under the supervision and guidance of the GEMBA Executive Director.
- **Main responsibilities**:
**Program Design (30% of time)**

**WHAT?**

Bring all of the pieces of a GEMBA module together in a proposed flow of content and schedule in order to create and curate a unique learning experience, one that will bring the most value to GEMBA participants.

**HOW?**
- Relying on the summary, debrief and evaluations of previous years for each module, come up with an improved module design.
- Discuss with each faculty member of the module how their course will fit into the overall module (workload, sessions, assessment, methodologies, guest speakers).
- Plan on including, in addition to the module’s courses, at least:

- Company visits (3-4 per core module, 2 per elective module);
- Guest speakers (5-6 per core module, 2-3 per elective module),
- Experiential learning/action learning** **workshops or any other activity related to the program content.
- Local experiences and social activities

**Program Management (35% of the time)**

**WHAT?**
- Manage and deliver each of the modules that you have designed with the help of a Campus Experience Services (CES) Facilitator.
- Resolve GEMBA participant and GEMBA faculty issues.

**HOW?**
- Program delivery: manage the day-to-day running of the module (distance learning weeks and on-campus weeks).
- Ensure Virtual Campus/academic materials are published and made available in a timely manner (in coordination with a CES Facilitator).
- Ensure the distance learning activities go according to plan. (in coordination with a CES Facilitator).
- Manage all communications to faculty and students in a timely manner.
- Verbally introduce the module and the faculty to participants.
- Supervision of the CES Facilitator and all program logistics.
- Manage the module budget and control actual expenses.

**Internal Administrative Responsibilities (20% of the time)**
- Manage and implement academic issues (in coordination with Academic Secretary).
- Support the Executive Director with internal reporting: faculty lists, session stats., overview of methodologies for the duration of the program, etc
- Support the Executive Director with ANECA requirements.
- Set the program calendar in conjunction with Executive Director.
- Oversee the module evaluations: their thoroughness and response rate.
- Oversee the debrief and summary of each module.
- Oversee that participant requests are tended to in a timely manner.
- Oversee the proper scheduling of space reservations (classrooms, hotels, etc) in accordance with the GEMBA program calendar.

**Other Projects (15% of the time)**

Run various large projects simultaneously each year on behalf of the department. Some of these could be:

- Graduation (in coordination with CES)
- Prepare the GEMBA Program Budget
- Manage the Elective Bidding process
- Manage the Class President Election Process
- Oversee Team Mentor implementation
- Manage the implementation of the GEMBA Journeys in each of the modules
- Manage the West Point Cadet Exchange
- Manage the Relationship with CEIBS

**Key competencies**

**_In order to succeed in this role _**

**_you will be_**
- Reliable with deadlines and commitments.
- Accurate with (and not afraid of) detail, especially academic details.
- Flexible and lean.
- An advocate for simplicity whenever possible.
- Customer-oriented, with a spirit of giving service.
- Skilled at working in complex, volatile environments.

**_you will have_**
- Excellent teamwork skills.
- Excellent interpersonal skills: able to work with diverse stakeholders, including c-suite executives, senior faculty and administrators.
- Excellent written and oral communication skills (ability to give presentations).
- Demonstrated initiative and willingness to learn.
- An interest/past experience in higher education, preferably at a Business School.
- An interest/past experience working with learning methodologies and online/hybrid learning tools.
- An interest in business world trends.
- An international outlook and sensitivity. (Experience working abroad a plus)
- Ability to research/propose, invite and “close” pro-bono _guest (keynote) speakers_ and _company visits_ that are related to each module’s content.
- Ability to maintain long-term relationships with partners and companies.
- Experience using LinkedIn and Salesforce as search/business development tools.
- Experience in reporting with Excel: budget, program statistics, program lists, etc.
- Demonstrable project management/Agile skills. Certification an advantage.

**Requirements**:

- A university degree or equivalent
- Relevant experience in an office environment.
- Proven computer skills. Experience working with Microsoft Outlook, Word, Excel, and PowerPoint at an advanced level required.
- Bilingual (English/Spanish).
- 3-4 years’ experience managing internal or e