Concierge Night Shift

hace 2 meses

Madrid, España ALTIDO Portugal LTD A tiempo completo

**DoveVivo by Joivy**
Part of the Joivy Group, DoveVivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

**Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering co-living company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: co-working space and community hub in the heart of Milan

**ROLE & TEAM**

The **Concierge** will attend to the needs of the tenants, ensuring a pleasant experience during their stay at our buildings. They serve as the first point of contact between clients and the organization, answering inquiries, directing phone calls, and coordinating plans while maintaining a welcoming atmosphere.

**As a Concierge, your core activities will include**:

- Offering a warm and professional welcome to visitors.
- Overseeing the safekeeping of the building’s keys to allow access for maintenance and repairs when necessary.
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
- Overseeing two entire buildings on the same street, performing regular walkthroughs.
- Speaking with tenants to ensure compliance with community rules.
- Acting as the first point of contact for queries and complaints.
- Liaising with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained.
- Night emergency call management this person will have in his/her task.

**What you'll need to be successful in this role**:

- Understanding of building security protocols and emergency procedures.
- Ability to identify and report faults or damages in fixtures and fittings.
- Proficiency in overseeing the safekeeping and proper usage of building keys.
- Strong skills in providing a professional and warm welcome to visitors and handling tenant queries and complaints.
- Knowledge of safety and cleanliness standards, ensuring compliance in the building.
- Ability to effectively liaise with cleaning and groundskeeping staff.
- Skills in managing and responding to night emergency calls.
- Great English Spanish fluency (B2-C1 level both written and spoken).

**Other features that would help a lot**:

- Excellent ability to interact with tenants and visitors in a friendly and professional manner.
- Strong problem-solving skills to address tenant complaints and building issues effectively.
- Keen attention to detail during regular walkthroughs and inspections.
- Efficient time management to oversee two buildings and handle various tasks promptly.
- Ability to mediate and resolve conflicts between tenants or address compliance issues diplomatically.
- Reliable and responsible, especially during night shifts and emergency situations.

**In Joivy we are**:

- Communicative and social - we’re a friendly bunch and great communication is the key to be successful in the role.
- Dedicated to continual improvement - we’re eager to pick up new skills and willing to try new things, therefore we need you to be on our same page.
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can.
- Problem-solver by nature - we have loads of interesting challenges in our Problem Space which require some creative thinking.
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

**What you'll find in Joivy**
- Competitive Compensation
- Benefit package (according to the country of reference)
- Meal vouchers
- Dynamic, young, and international work environment
- Strong professional growth
- People You will work with great people and personalities who will support and inspire you throughout your journey

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Madrid, Madrid provincia: Reliably commute or plan

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