Operational Users Support Officer

hace 4 meses

Madrid, España HE Space Operations A tiempo completo

**Key Tasks and Responsibilities**:
As part of EUSPA, you will have the following responsibilities:

- Security operation activities as follows (the list is indicative and non-exhaustive):

- Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programmes in line with its infrastructure releases and services evolutions.
- Support the coordination and participation of operational users to Programme activities such as Service validation of new service milestones and service evolutions.
- Support the organisation and execution of consultation sessions and workshops with Operational users workshops hosted by EUSPA.
- Support EUSPA in the provision of the technical assistance to CPAs to perform its tasks as defined in [AD-03].
- Support EUSPA in the provision of assistance for compliance verification in line with [AD-03].
- Support EUSPA when designated as a Competent PRS Authority within the conditions defined in [AD-03].
- Operate helpdesk and develop operator interfaces:

- Support the SST and GSC helpdesk operations, as the support channel for users, handling users’ requests, and interfacing with the SST National Operation Centres as required
- Support the development of helpdesk tools e.g. ticketing system, and associated processes and procedures, to manage service requests and incidents
- Support the Taskforce in charge of communication and coordination of responses in critical operations, incl. SST high interest events, that require time critical communications, beyond standard services
- Support the Taskforce in charge of communication and coordination of responses in critical operations,
- Support the development of performance reporting tools, considering the collection and pre-processing of relevant data, for the establishment, monitoring and reporting on Key Performance Indicators (KPIs)
- Support the development of Service Provision interfaces (e.g. SST Portal, EU-GNSS Portal), supporting the requirements collection, and design, development, testing and deployment of new and improved features

**Skills & Experience**:

- You will have the following qualifications and relevant experience:

- Bachelor’s in aerospace engineering or a relevant discipline.
- Minimum 2 years of experience in IT operations.
- Customer focus mentality;
- Fluency in English is mandatory; knowledge of another European language is an advantage.

This job can be located in **Madrid or Paris**.

An exciting and dynamic international working environment awaits you

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