Servicenow Consultant, Hibrido

hace 5 días


Madrid, España CAS TRAINING A tiempo completo

Servicenow Consultant en hibrido.
Cas Training a benchmark company with over 20 years of experience in technology consulting outsourcing and specialized training selects Servicenow Consultant professionals for a major international project.

MAIN ACTIVITIES / RESPONSIBILITIES
- The Service Management Specialist service will be primary responsible in the administration of the ITSM tool ServiceNow for Global Infrastructure and Operations (I O) acting as a main operational support and contact point in the use of ServiceNow and coordinating related changes and enhancements with the external partner implementer of the ServiceNow Platform.
- Provider will be the point of entry contact for the ITSM processes within Global Infrastructure and Operations identifying opportunities for optimization and improvement of services service levels and service delivery especially dedicated to supporting the I O EMEA zone.
- Providerwill develop document and implement processes procedures metrics and reports in ServiceNow that enable the organization to deliver services that meet business needs.
- Providerwill help in the identification of actions based on key performance indicators and metrics with main dedication to I O EMEA.
- Provider will support projects leading service introduction process improvements and support in managing related ServiceNow requirements and ensuring that agreed quality ITSM standards are met and that agile best practices are enacted aligned with Holcim objectives and priorities.

Se ofrece
Be part of a young and dynamic team highly qualified in an expanding company.
Participate in innovative and cutting-edge projects for large first-class customers in different market sectors.
Long-term projects professional stability and career progression.
Indefinite recruitment.
Free access to the annual training catalogue of Cas Training.

servicenow,



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