Wholesale Customer Service Agent

hace 6 meses

Barcelona, España Pronovias A tiempo completo

Headquartered in Barcelona and founded in 1964, **Pronovias Group** is **the **first global bridal group shaping the future of our industry for every bride**.

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of **pioneering bridal brands**, each known for the creativity of our innovation**:Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.**

The Group’s bridal and eveningwear dresses are sold in more than **105 countries **through a network of **100 stores** and more than **4,000 points of sale.**

**You are invited to experience for yourself the magic of bridal**

**We are looking for a Customer Service Representative to join our Wholesale Customer Management Team.**

Key tasks will be:

- Answer phone calls to assist customers calling in with inquiries
- Resolve product or service problems by clarifying the customer's complaint, provide the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution. To achieve this, the person hired will have to work closely with our Logistics, Accounting, Production and Sales Team
- Process customer orders/exchanges/RAs/reimbursements/cancellations
- Provide customers with timely and accurate information, order status and product knowledge inquiries
- Follow-up on any issue until they are fully resolved
- Coordinate Trunk show and Loaner programs
- Bachelor's Degree Business Administration (or related field)
- At least 1-3 years of work experience in B2B Customer Service/Administrative experience within Wholesale Fashion/Bridal industry preferred
- Strong client-facing and communication skills
- Excellent knowledge of the Microsoft Office Package, M3 and CLIMA knowledge preferred
- Team player, enthusiastic, accurate and commercially oriented
- Hands-on mentality and a proactive attitude towards work
- Advanced troubleshooting and multi-tasking skills
- Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

WHAT DOES PRONOVIAS GROUP OFFER?
- Ethical workplace environment that embraces the diversity that makes us special Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact
- Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents
- Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here. In our company want you to come as you are to be the best version of yourself.

  • Wholesale Customer Service Agent

    hace 6 meses

    Barcelona, España Pronovias A tiempo completo

    Pronovias Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our...

  • Wholesale Customer Service Agent

    hace 5 meses

    Barcelona, España Pronovias A tiempo completo

    **We are looking for a Customer Service Agent to join our Wholesale Customer Management Team.** Headquartered in Barcelona and founded in 1964, **Pronovias Group** is **the **first global bridal group shaping the future of our industry for every bride**. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman...

  • Wholesale Customer Service Agent

    hace 5 meses

    Barcelona, España Pronovias A tiempo completo

    Pronovias Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our...

  • French Speaking Wholesale Customer Service Representative

    hace 3 semanas

    Barcelona, España Language Matters A tiempo completo

    Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a French-speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent. You will be joining their multilingual team in central London and be working on a hybrid scheme. Your...

  • French Speaking Wholesale Customer Service Representative

    hace 1 mes

    Barcelona, España Language Matters A tiempo completo

    Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a French-speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent. You will be joining their multilingual team in central London and be working on a hybrid scheme.Your...

  • Wholesale Customer Service Agent Usa

    hace 3 meses

    Barcelona, España Pronovias Group A tiempo completo

    We at **PRONOVIAS GROUP**, Global leader in the Bridal industry, are currently looking for a professional and talented Customer Service Specialist** **to join our Customer Service Team in our **Barcelona HQ.** We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering...

  • Wholesale Customer Service Agent Usa

    hace 6 meses

    Barcelona, España Pronovias A tiempo completo

    We at **PRONOVIAS GROUP**, Global leader in the Bridal industry, are currently looking for a professional and talented **Customer Service Specialist **to join our Customer Service Team in our **Barcelona HQ.** We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering...

  • Wholesale Customer Service Agent Usa

    hace 5 meses

    Barcelona, España Pronovias A tiempo completo

    Pronovias Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our...

  • Wholesale Customer Service Agent Usa

    hace 3 meses

    Barcelona, España Pronovias A tiempo completo

    Pronovias Group Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of...

  • Customer Service Agent

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • French Speaking Wholesale Customer Service Representative

    hace 1 mes

    Barcelona, Barcelona, España Language Matters A tiempo completo

    Due to strong sales performance and growth, our client - a leading multinational fashion company - is seeking a French-speaking Wholesale Customer Service Representative on a 12-month fixed-term contract with the possibility of extension or permanent employment.You will be joining their multilingual team in central London and working on a hybrid scheme.Your...

  • Wholesale Sales Coordinator

    hace 5 días

    Barcelona, España Guess Europe Sagl A tiempo completo

    .Fundada en 1981, GUESS comenzó como una empresa de jeans y ha crecido hasta convertirse en una reconocida marca global de estilo de vida. En Guess?, Inc. diseñamos, comercializamos, distribuimos y licenciamos una amplia colección de prendas contemporáneas, denim, bolsos, relojes, gafas, calzado y otros productos de consumo.En GUESS, nos comprometemos...

  • Wholesale Sales Coordinator

    hace 1 semana

    Barcelona, España Guess Europe Sagl A tiempo completo

    .Fundada en 1981, GUESS comenzó como una empresa de jeans y ha crecido hasta convertirse en una reconocida marca global de estilo de vida. En Guess?, Inc. diseñamos, comercializamos, distribuimos y licenciamos una amplia colección de prendas contemporáneas, denim, bolsos, relojes, gafas, calzado y otros productos de consumo.Para más información sobre...

  • Customer Service Agent

    hace 1 mes

    Barcelona, España MSX INTERNATIONAL A tiempo completo

    **Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?** **Then MSX has an interesting opportunity for You!** **Purpose of the role**: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...

  • Customer Service Agent

    hace 3 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...

  • Regional Customer Service Agent Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...

  • Wholesale Customer Service And Sales Assistant

    hace 2 meses

    BARCELONA, España es.fashionjobs A tiempo completo

    Position OverviewWe are looking for a Wholesale Customer Service and Sales Assistant to support our logistics and sales operations. The role involves assisting with market preparation, processing customer orders, coordinating shipments, and maintaining accurate records. The ideal candidate will work at the logistics team to help ensure smooth operations and...

  • Wholesale Sales Coordinator

    hace 5 días

    Barcelona, España Guess Europe Sagl A tiempo completo

    .Fundada en 1981, GUESS comenzó como una empresa de jeans y ha crecido hasta convertirse en una reconocida marca global de estilo de vida. En Guess?, Inc. diseñamos, comercializamos, distribuimos y licenciamos una amplia colección de prendas contemporáneas, denim, bolsos, relojes, gafas, calzado y otros productos de consumo. En GUESS, nos comprometemos...

  • Customer Service Agent

    hace 3 meses

    Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...

  • Customer Service/Wholesale area manager

    hace 2 semanas

    Barcelona, España Page Personnel A tiempo completo

    Compañía familiar con presencia internacional | Oportunidad de formar parte de un proyecto actual y motivador. Empresa textil de carácter familiar ubicada en los alrededores de Barcelona busca a un Wholesale Area Manager para gestionar parte del canal en Europa y Middle East. El/la candidato/a ideal tendrá las siguientes responsabilidades: Responsable...