ERP Support Analyst

hace 3 meses

Madrid, España WPP A tiempo completo

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**

**Visit our LinkedIn page to see what we're up to**

**Why we're hiring**:
You'll play a pivotal role in WPP's global Maconomy rollout, shaping the way we work. You'll build strong relationships with senior leaders, becoming their trusted partner in maximizing Maconomy's impact.

This is your chance to guide and inspire users, ensuring they're confident and successful with Maconomy. You'll collaborate with IT teams to prioritize and resolve regional needs, and your analytical and creative thinking will be essential to designing and implementing innovative solutions. We'll provide the training and hands-on experience to accelerate your growth as a Maconomy expert. Join us in shaping the future of WPP - your expertise will be at the heart of our success

**What you'll be doing**:

- Resolution of incidents and defects to the satisfaction of business partners and within our agreed Service Levels and Metrics.
- Develop enhancements to the Maconomy Core platform that meet business requirements while maintaining global ways of working and standards.
- Jira management for Testing, Change Requests and Release tickets.
- Represent Region/Country inside Maconomy Core Project including regional and cultural subtleties and priorities.
- Support deployment planning and business readiness activities.
- Create excellent working relationships with all parties with key local users and business partners to become their trusted partner for Maconomy support and escalation.
- Work closely with the Core team and clients to understand the product templates and assist with providing relevant build information to Deltek and other third-party suppliers.
- Maintain clear and concise documentation.
- Deploy config & Print Layout updates to all Environments.
- Working alongside the governance team and user forums in live countries.
- Assist with ad-hoc project requests as required by project teams.
- Host monthly service reviews with local Finance leads and key users from OpCo's to gather feedback and forward-looking information on upcoming requirements from the region.

**What you'll need**:

- Strong analytical and organisational skills.
- Strong communication and influencing skills to create relationships at executive level across the business.
- Experience of Defect/Ticket Management.
- Strong finance process and stakeholder management experience.
- Technical experience of Maconomy/other ERP systems.
- Strong reporting and presentation skills.
- Documentation and training materials creation and maintenance
- Ability to support multiple activities at one time and prioritize tasks.
- Business advocate to drive efficiencies, stabilization, and continuous improvement.
- Can articulate analysis and designs in various formats.
- Confident managing complex requests including creating small project plans and managing delivery to the plan.
- Working knowledge of incident management tools such as ServiceNow and Jira ServiceDesk.

**Who you are**:
**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

**You're optimistic**_:_** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

**You're extraordinary**: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

**What we'll give you**:
**Passionate, inspired people** - We promote a culture of people that do extraordinary work.

**Scale and opportunity** - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

**Challenging and stimulating work** - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

**If this role hasn't captured your

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