Senior Team Lead

hace 4 meses

Vigo, España NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Senior Team Lead, Managed Services Operations operates within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Their primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client. This role assists with the planning, building and supporting of delivering managed services to meet business objectives.

**Working at NTT**

**Key Roles and Responsibilities**:

- Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
- Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
- Provides support to all escalated incidents
- Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
- Acts as emergency support contact as needed, for critical client and business-impacting issues
- Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
- Timely escalation of all tickets to management with ensuing updates, where applicable
- Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks
- Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments
- Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams
- Performs quality audits, covering process, service experience, ticket updates, etc as required
- Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services
- Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams
- Implements training and development initiatives for direct reports
- Engages with clients for technical operations as part of routine operations
- Constantly measures and analyses team’s delivery capabilities

**Knowledge, Skills and Attributes**:

- Demonstrated organisational and team leadership skills
- Excellent communication skills - both verbal and written
- Ability to collaborate with internal stakeholders and external clients
- Ability to understand budgets and cost management
- Effective time management and prioritisation of work
- Ability to delegate work across the team
- Excellent focus on client centricity
- Highly focused on business outcomes
- Ability to guide the team through transformational objectives set out by the business
- Ability to communicate and work across different cultures and social groups
- Ability to work well in a pressurized environment
- Ability to adapt to changing circumstances

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Information Technology or Business Administration or related Typically requires substantial related experience with a Bachelor’s or equivalent degree
- ITIL certification

**Required Experience**:

- Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organisation
- Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements, etc)
- Solid demonstrated experience in organisational change management (transformational experience)
- Solid demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Centre

**Skills Summary**

Cloud Technology, Communica

  • Consultor/a - Senior Lead Filenet

    hace 3 meses

    Vigo, España Zemsania A tiempo completo

    Descripción En Digital Talent Agency estamos en búsqueda de un **Senior-Lead** para la **Definición de una Plataforma de Gestión Documental**, para un importante proyecto en el sector bancario, con modalidad de trabajo completamente **remoto**. **Principales beneficios**: - ** Retribución flexible** adaptada a tus necesidades: ticket restaurante,...

  • Senior Aiv Engineer

    hace 4 meses

    Vigo, España GMV A tiempo completo

    **SENIOR AIV ENGINEER** **Join our team and build the furure of space technology** We´re expanding our team at Alén Space, and are looking for a Senior AIV engineer; **with passion in what you do**, talented and experienced; to lead our Mission Control Center team and help build the future of space technology. You will be part of a large number of...

  • Senior Design Professional

    hace 7 días

    Vigo, Pontevedra, España Empresa reconocida A tiempo completo

    Job Title: Senior Design ProfessionalAt Empresa reconocida, we are seeking a highly skilled Senior Design Professional to join our team. As a key member of our design team, you will be responsible for creating and developing design concepts based on input from customers and engineers.Key Responsibilities:Participate in the development of design standards for...

  • Senior Design Professional

    hace 7 días

    Vigo, Pontevedra, España Empresa reconocida A tiempo completo

    Job Title: Senior Design ProfessionalAt Empresa reconocida, we are seeking a highly skilled Senior Design Professional to join our team. As a key member of our design team, you will be responsible for creating and developing design concepts based on input from customers and engineers.Key Responsibilities:Participate in the development of design standards for...

  • Senior Dsp Engineer

    hace 4 meses

    Vigo, España GMV A tiempo completo

    **SENIOR DSP ENGINEER** **Join our team and build the furure of space technology** We´re expanding our team at Alén Space, and are looking for a senior DSP engineer; **with passion in what you do**, talented and experienced; to lead our Mission Control Center team and help build the future of space technology. You will be part of a large team of...

  • Lead Field Service Engineer

    hace 4 meses

    Vigo, España BorgWarner A tiempo completo

    Lead Field Service Engineer - Europe : - Lead the service design and implementation for Europe - Lead the ongoing partner selection process, and establish appropriate SLAs - Responsible for contract ‘operations’ and contract monitoring - Refine the KPIs for customer service and partner service provision - Ensure correct education materials for partners...

  • Core Domain Lead

    hace 4 meses

    Vigo, España Optare Solutions A tiempo completo

    Description **Key Responsibilities**: - Expert consultancy in the design and development of embedded system architectures. - Technological research in the realm of Linux OS. - Detailed planning and management of backlog tasks. - Support the Architecture Lead in vendor meetings, potential collaborations, and decision-making. - Technical support and...

  • Senior DevOps Engineer

    hace 4 meses

    Vigo, España apinity A tiempo completo

    **Your mission**: Come join our growing team! apinity is an out-of-the-box SaaS solution to bring your API business strategy to the next level. Our integrated API marketplace enables you access to a wide range of API services with a strong insurance industry focus. As a team, we stand for scalability, agility, and innovation. We embrace cultural diversity...

  • Senior Design Engineer

    hace 7 días

    Vigo, Pontevedra, España Borgwarner A tiempo completo

    Job SummaryBorgWarner is seeking a highly skilled Senior Design Engineer to join our team. As a key member of our design team, you will be responsible for developing design standards for tools and techniques, creating and adapting design concepts based on customer and engineer input, and producing accurate working 2D drawings and 3D models.Key...

  • Senior Design Engineer

    hace 7 días

    Vigo, Pontevedra, España Borgwarner A tiempo completo

    Job SummaryBorgWarner is seeking a highly skilled Senior Design Engineer to join our team. As a key member of our design team, you will be responsible for developing design standards for tools and techniques, creating and adapting design concepts based on customer and engineer input, and producing accurate working 2D drawings and 3D models.Key...

  • Senior Design Engineer

    hace 7 días

    Vigo, Pontevedra, España BorgWarner A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Design Engineer to join our team at BorgWarner. As a key member of our design team, you will be responsible for developing and implementing design standards for tools and techniques, creating and adapting design concepts based on customer and engineer input, and producing accurate working 2D drawings and 3D...

  • Senior Design Engineer

    hace 7 días

    Vigo, Pontevedra, España BorgWarner A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Design Engineer to join our team at BorgWarner. As a key member of our design team, you will be responsible for developing and implementing design standards for tools and techniques, creating and adapting design concepts based on customer and engineer input, and producing accurate working 2D drawings and 3D...

  • Senior Backend Developer

    hace 4 días

    Vigo, Pontevedra, España QUOBIS A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Backend Developer to join our team at Quobis. As a key member of our development team, you will be responsible for designing, developing, and maintaining our communications products.With a strong background in Typescript and NodeJS, you will be working on high-load environments and critical services. Your...

  • Senior Dsp Engineer

    hace 3 meses

    Vigo, España EVONA A tiempo completo

    **Senior DSP Engineer** We offer the opportunity to join a challenging space project together with a self-motivated team with great experience in the design and manufacturing of small satellites! You will work as part of a team of engineers to develop radio-embedded solutions for space communications systems and will support the implementation of DSP...

  • Senior Commercial Development Specialist

    hace 2 semanas

    Vigo, Pontevedra, España LIQUI MOLY Iberia A tiempo completo

    About LIQUI MOLY IberiaWe are a leading lubricant brand in the Iberian market, specializing in high-quality oils and additives.Job OverviewWe are seeking a highly skilled Senior Commercial Assistant and Technical Sales Executive to join our team in Spain.Key Responsibilities- Visit and assist workshops and clients with sales and order fulfillment;- Expand...

  • Senior Commercial Development Specialist

    hace 2 semanas

    Vigo, Pontevedra, España LIQUI MOLY Iberia A tiempo completo

    About LIQUI MOLY IberiaWe are a leading lubricant brand in the Iberian market, specializing in high-quality oils and additives.Job OverviewWe are seeking a highly skilled Senior Commercial Assistant and Technical Sales Executive to join our team in Spain.Key Responsibilities- Visit and assist workshops and clients with sales and order fulfillment;- Expand...

  • Senior Commercial Assistant and Technical Sales Professional

    hace 4 días

    Vigo, Pontevedra, España LIQUI MOLY Iberia A tiempo completo

    About LIQUI MOLY IberiaWe are the Iberian branch of Germany's most popular lubricant brand, specializing in oils and additives.Job Title: Senior Commercial Assistant and Technical Sales Executive (Spain)We are seeking a highly skilled and experienced professional to join our team as a Senior Commercial Assistant and Technical Sales Executive in Spain.Key...

  • Senior Commercial Assistant and Technical Sales Professional

    hace 5 días

    Vigo, Pontevedra, España LIQUI MOLY Iberia A tiempo completo

    About LIQUI MOLY IberiaWe are the Iberian branch of Germany's most popular lubricant brand, specializing in oils and additives.Job Title: Senior Commercial Assistant and Technical Sales Executive (Spain)We are seeking a highly skilled and experienced professional to join our team as a Senior Commercial Assistant and Technical Sales Executive in Spain.Key...

  • Senior Backend Developer

    hace 2 semanas

    Vigo, Pontevedra, España QUOBIS A tiempo completo

    About QuobisWe are a leading provider of unified communications solutions for operators, contact centers, and large corporations. Our products are designed to handle high-load environments and critical services, requiring expertise in scalability, performance, and latency.Job DescriptionWe are seeking a highly experienced Senior Backend Developer to join our...

  • Ing. Nuevos Lanzamientos

    hace 3 meses

    Vigo, España GKN Automotive A tiempo completo

    Project Planning Carry out delegated activities to support the production of workstream and project plans that identify and organize all the activities needed to deliver project objectives and that comply with the organization's project management framework. Stakeholder Management Support stakeholder engagement by arranging meetings, events, and other...