Principal Operations Manager
hace 2 semanas
**What is the purpose of this role?**
The purpose of this role is to manage the delivery of a quality street lighting service to Norfolk County Council as part of the long term PFI contract. You will be responsible for contractual performance in line with approved budgets, key performance indicators, performance monitoring systems, output specifications and contractual requirements. You will be required to continually identify and implement cost efficiency initiatives and ensure Company and legislative requirements are met, including Health & Safety and CDM Regulations. The role will be based at our depot in Brooke, on the outskirts of Norwich.
**What will this role involve?**
Responsible and accountable for the contract performance - Financially and Operationally.
Develop and manage Customer relationships at various levels with various clients.
Managing the contracts resources ie plant, labour and materials.
To produce the monthly reports in accordance with the requirements of the Output Specification. Manage, input and monitor the contracts KPI’s via Ava, Dashboard, Environmental reports, VfL and perception audits
Improve upon agreed margins and cash flows Finance / Operations (Typically)
Manage a contract P&L and balance sheet with responsibility for implementing the Divisional business plan within this area Deliver / improve upon agreed margins and cash flows Lead.
Review and challenge budgets and forecasts to ensure consistent, challenging but deliverable approach adopted
Manage day to day HR issues including attendance management, performance management, staff disciplinary and grievance procedures and all recruitment and selection.
Liaise with the HRBP on all HR matters
Ensure the contract is staffed with competent and qualified staff.
Ensure and full responsibility for all compliance of H&S initiatives, risk assessments and COSHH regulations
Liaison with Council Officers Members, of the Public and others on matters relating to the provision and renewal of street lighting and electrical installations.
Manage performance of defined area, with regular site visits and performance review against targets
Provide the necessary data and interpret management information in order to monitor performance
Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness, actively sharing best practice and seeking opportunities for profit improvement
Ensure the defined account area is robust reference sites for future bids
Manage supply chain to deliver service excellence and profitability
Ensure compliance with Health and Safety Ensure efficient management of resources; employees, fleet, suppliers and subcontractors
Ensure that business imperatives are clearly communicated and understood throughout the defined contract area and to others.
Develop and shape the contract business plan for a defined area within the Streetlighting business in line with the business strategy whilst working closely with the Account Director, Bidding team, contract team.
Work nationally alongside the streetlighting SMT to implement and deliver the SL growth strategy through bidding, liaison, mobilisation and delivery.
Supports and contributes to continuous improvement
Support and implement a culture of customer centricity People / Organisation Manage supplier relationships (often outsourced / sub-contractors)
Manage direct reports Support and reflect the Amey culture within the business Ensure a culture of compliance
Build, review and conduct regular performance reviews with Direct reports, in line with the company process.
Maintain compliance standards across all targeted areas
**What are we looking for?**
A proven contract / project manager, preferably with street lighting experience but this is not essential
Appropriate academic qualification such as HNC Electrical Engineering or relevant experience.
To be conversant with items of Street Lighting equipment and aware of developments and alternatives.
Demonstrable evidence of achieving operational management of KPI’s and SLA’s.
To be flexible to provide the occasionally cover for other street lighting contracts
To be conversant with best industry practice.
Able to demonstrate both a commercially focused and client focused operating style.
Demonstrable evidence of achieving operational management of KPI’s and SLA’s.
Proven written and verbal communication skills
Excellent planning and organisational skills, to manage a range of complex activities and to achieve given targets and objectives
Excellent time management skills to manage a complex workload prioritise and set deadlines and cope with changing demands
Proven experience of managing and leading a high performing team
Able to demonstrate previous experience of developing and implementing new processes to improve service
Experience of performance management and development of team members
IT literate including Microsoft software to include Word, Excel and PowerPoint
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