Engineering Operations Technician
hace 4 meses
High school or equivalent diploma
**Tasks**:
- Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
- Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
- Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
- Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
- Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary
- Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems
**Competencies**:
- An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
- An aptitude for trouble-shooting and problem-solving complex issue
- Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
- An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
- Demonstrate good judgment and instincts in decision making.
- Prioritise appropriately in a complex, fast-paced environment.
- Willingness to take ownership for technical issues brought by the customer base.
- Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered
- Experience in data center engineering
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