Customer Service

hace 3 meses

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- Swedish***

**Description**:
Customer Service & Sales Representative - Swedish market

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Customer Service & Sales Representative - Swedish market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

What you’ll experience at Webhelp

As a Customer Service & Sales Representative in our team, you will:

- Reply to inbound queries fast and effective
- Outbound calls when necessary to solve issues with customers and different internal business units
- Create quotes and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

We’ll be a great match if you:

- Are native or proficient in Swedish and English
- Focus on proactivity, self-motivation, and a solution-orientated mindset within a team
- Share our values of commitment, unity, integrity, recognition, and WOW
- Have strong communication skills
- Know of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven and motivation to work in sales
- Are achievement and target oriented
- Have IT knowledge and technical understanding
- Have Minimum of 1 year relevant experience
- Have real capability to listen to customers
- Are able to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer facing and customer care skills

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ23-004502-1-SWEDEN

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