Quality Assurance Representative

Join TUI as a **Quality Assurance Representative **(known internally as Quality Assurance Coordinator) and you will be responsible for maintaining and improving quality within a range of our TUI Hotels and destinations. You will monitor and identify actions to create memorable holidays for our guests You are a fast learner and have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel, and tourism company in the world

**ABOUT THE JOB**
- Analyse relevant reports and information sources to base any actions on actual data
- Support destination teams and hotel partners by providing your analysis and plan improvements accordingly
- Be fully informed of the qualitative development in destination and our strategy to support implementation
- Provide genuinely helpful service in response to a variety of supplier & TUI colleague questions
- Provide additional support to our guest-facing and back-office teams as and when required
- Daily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause

**ABOUT YOU***:

- Fluent in English and able to drive - Fluency in Spanish and other languages like German, Dutch or French will be an advantage.
- A genuinely helpful, flexible, professional, and mature personality
- Strong negotiation & organizational skills - able to communicate with international suppliers & TUI colleagues
- Data lead - comfortable with reporting, forecasting and turning data output into real action
- Collaborative team player - displaying the TUI values & behaviours required
- Willing to be ‘out and about’ on a daily basis - this position is not fully office-based (visits to hotel resorts are required).

***ABOUT OUR OFFER***:

- Your Salary, and benefits are standard at TUI.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Local permanent contract offered

We love to see your uniqueness shine throuh and inspire the future of travel. If you would like to read more about what Diversity & Inclusion, means to us simply visit **Our DNA.**

**#TUIJobs**: