Service Coordinator

**Who we are?**

Cansel helps clients capture, transform, and manage data leading to increased field-to-finish efficiency and profitability.

**Position Summary**

Cansel Survey Equipment is currently seeking a Service Coordinator to be responsible for supporting national service and repair activities by providing administrative and technical support for service workflow, work order management, and customer facing communications. This position to be located in the PST time zone.

**In this role, you will...**

Duties will include creation and dispatch of service work orders, maintaining CRM data, scheduling of field installs, providing quotations to customers, answering customers service inquiries, monitoring aged work orders, monitoring third-party repair outsourcing & providing a liaison between technical staff and customers.

This is a very demanding position, and we are looking for an energetic, highly motivated individual to be the face of the service organization with the ability to work in both a team and individual environment with mínimal supervision, all the while focused on providing exceptional customer support.

**About you...**
- Strong administration and customer service skills.
- Strong ability and willingness to engage all customers and provide guidance through the service workflow process.
- Excellent interpersonal communication & telephone skills.
- Forward thinking and the ability to be proactive in problem-solving.
- Knowledge of geospatial measurement and/or WF print operations would be an asset.
- Grade XII with a minimum of two years of customer service experience.
- Demonstrated knowledge of computer information systems including Microsoft Office. Experience with SAP, ServiceMax and/or Salesforce are definite assets.
- Self-disciplined & highly organized.
- Ability to multi-task.

**Why choose us?**

At Cansel, we offer a vibrant growth culture and a range of benefits including:

- Competitive compensation package ($50K-55K per year)
- Uncapped commission incentives for sales roles.
- Flexible extended health and dental benefits program.
- Employee referral program and professional development opportunities.
- Access to online courses database and exclusive discount offers.
- Generous long-service reward program and employee ownership opportunities.
- ESOP company stock option
- Company paid 401K contributions guaranteed for the US.
- Vacation Accrual, Sick and Holiday pay
- Company Vehicle and Fuel Card (for outside sales)
- Phone, Computer, Demonstration Equipment
- Permanent, Full-Time Employment (Remote, Located in Specific Territory)
- Full medical and Dental insurance paid by the company (less $25 employee contribution for the US)
- And more

Join us and become part of a dynamic team dedicated to delivering innovative solutions and exceptional service to our clients in Canada and the US.