Op050101-vendor Management, Associate

hace 1 semana

Granada, España Alight A tiempo completo

**Job Description**:
**The role**:
**Annual Activities**
- Create Annual Activity Planner and share with the client and TPV.
- Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up.
- Agree password format for the year

**Service Delivery**
- Act as First point of escalation for payroll queries.
- Handle all the non-Payroll related tickets under the correct function.
- Mass upload, master data processing in hrX (only if applicable)
- Exchange event monitoring (only for hrX clients)
- Manager RCA - Arrange RCAs. validate quality Etc
- LVMS or BO reports to ensure all the ticket are close on time by TPV
- Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook
- Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

**SLA Reporting**
- Cross check the KPI with the real results and report to TPV to identify and correct any deviation
- Updating of SLA and fail reason in LVMS reported on monthly bases.

**Change Requests**
- Check Client/Alight CSW/SOW for compliance
- Check Alight/TPV CSW/SOW for compliance
- Notify PSM on Change Requests raised
- Update CSW and get client’s approval on the changes in Docs

**Escalations**
- SPOC for TPV´s
- First Escalation point for Clients.
- Include in RAG the escalations with PSM help
- Manage issues that need to be escalated - TPV related

**Security and Compliance**
- Initiate SI process in case any SI detected by PSA
- Perform SOC1 Controls

**Hyper-care**
- Participate in Hyper care calls
- Collaboration with Project Manager, PSM and OA team for Integration Support etc
- Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition)
- VPS process Walkthrough call with all the new CLIENTs during Hypercare

**Governance**
- Manage regular Operations calls (Corrections call/Post-payroll call etc)
- Prepare post payroll Review Deck.
- Manages Operational Plan to track actions/issues.
- Manage issues that need to be escalated - TPV related
- Ensure adherence to all agreed schedules as per SOW for Client/TPV
- Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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