Delivery Experience Manager France

hace 7 meses

Madrid, España zooplus SE A tiempo completo

**Company Description**:

- More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As a Delivery Experience Manager for France, your primary responsibility will be to ensure a seamless and delightful delivery experience for customers. You will be responsible for managing and optimizing the end-to-end delivery process, from order placement to final delivery, with a strong focus on customer satisfaction and operational efficiency.

**Key Responsibilities**:
1. Customer Experience Management:

- Develop and implement strategies to enhance the overall delivery experience for customers in France.
- Monitor customer feedback and satisfaction levels, identifying areas for improvement and taking proactive measures to address them.
- Collaborate with cross-functional teams, including logistics, operations, customer support, and marketing, to align delivery processes with customer expectations.

2. Delivery Operations:

- Oversee and optimize the entire delivery process, including order processing, shipment tracking, and final delivery.
- Collaborate with third-party logistics providers (3PLs) and couriers to ensure timely and accurate deliveries.
- Implement and enforce delivery standards, policies, and procedures to maintain consistent service quality.

3. Performance Analysis and Reporting:

- Track and analyze key performance indicators (KPIs) related to delivery operations, such as on-time delivery, delivery accuracy, and customer satisfaction.
- Generate regular reports on delivery performance and provide insights to management for decision-making and process improvement.

4. Process Improvement:

- Identify bottlenecks and inefficiencies in the delivery process and develop and implement solutions to streamline operations and improve delivery performance.
- Continuously evaluate and enhance delivery technologies and systems to stay up-to-date with industry best practices.

5. Teamwork:

- Coordinate with the delivery coordinator and procurement department
- Foster a collaborative and customer-centric culture within the team, promoting excellence in service delivery.

**Qualifications**:

- Bachelor's degree in business, logistics, supply chain management, or a related field. Advanced degree is a plus.
- Proven experience in delivery operations management, preferably in the e-commerce or retail industry.
- Strong understanding of logistics and supply chain processes.
- Excellent analytical and problem-solving skills, with the ability to identify trends, patterns, and improvement opportunities.
- Proficiency in data analysis and reporting using tools such as Excel, SQL, or similar software.
- Familiarity with customer experience management strategies and tools.
- Fluent in French and English, both written and verbal.

**Additional Information**:
With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations.

**Our benefits**:
20% discount in our zooplus shop
- Internal and external training
- Team events
- ✈️ 28 Annual Vacation Days
- Private Medical Health Insurance- Hybrid working model (up to 40% remote)

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

LI-Hybrid

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

  • Delivery Experience Manager France

    hace 7 meses

    Madrid, España zooplus SE A tiempo completo

    Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. **Job Description**: As a Delivery Experience Manager for France, your primary...

  • Delivery Experience Manager France

    hace 7 meses

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.To supply our customers across Europe quickly and in accordance with our...

  • Delivery Experience Manager France

    hace 7 meses

    Madrid, España zooplus SE A tiempo completo

    Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. **Job Description**: To supply our customers across Europe quickly and in accordance...

  • Delivery Experience Manager France

    hace 7 días

    Madrid, España Importante Empresa Del Sector A tiempo completo

    .Company Description : More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job Description : To supply our customers across Europe quickly and in accordance with...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España Jti A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now!Delivery Manager Position: This role is...

  • Experience Delivery Manager

    hace 4 semanas

    Madrid, España JTI - Japan Tobacco International A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy**working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Delivery Manager** **(Experience)** **Position**: This role is...

  • Experience Delivery Manager

    hace 2 semanas

    Madrid, España Jti - Japan Tobacco International A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. What will your story be?Apply now!Learn more: jti.com Delivery Manager (Experience)...

  • Delivery Experience Manager France

    hace 7 días

    Madrid, España Importante Empresa Del Sector A tiempo completo

    Company Description: More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job Description: To supply our customers across Europe quickly and in accordance with our...

  • Experience Delivery Manager

    hace 2 semanas

    Madrid, España Jti - Japan Tobacco International A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be?Apply now!Learn more: jti.comDelivery...

  • Experience Delivery Manager

    hace 2 semanas

    Madrid, España Jti - Japan Tobacco International A tiempo completo

    .At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be?Apply now!Learn more: jti.Com Delivery Manager (Experience)...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España JTI A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Delivery ManagerPosition:This role is situated...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España JTI A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Delivery Manager Position: This role is...

  • Experience Delivery Manager

    hace 4 semanas

    Madrid, España Japan Tobacco International A tiempo completo

    .At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now! Learn more: jti.ComDelivery...

  • Experience Delivery Manager

    hace 2 semanas

    Madrid, España JTI - Japan Tobacco International A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: jti.com Delivery Manager ...

  • Experience Delivery Manager

    hace 2 días

    Madrid, España Jti A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.This role is situated within the Digital Technology Department, operating under the...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España Jti A tiempo completo

    Professional area: Information Technology Contract type: Permanent Professional level: Experienced Location: Madrid, ES, 00000 At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us,...

  • Experience Delivery Manager

    hace 2 semanas

    Madrid, España Jti A tiempo completo

    Professional area: Information Technology Contract type: Permanent Professional level: Experienced Location: Madrid, ES, 00000 At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us,...

  • Experience Delivery Manager

    hace 4 días

    Madrid, España Jti A tiempo completo

    Professional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: Madrid, ES, 00000At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España Jti A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. This role is situated within the Digital Technology Department, operating under...

  • Experience Delivery Manager

    hace 3 semanas

    Madrid, España Jti A tiempo completo

    Professional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: Madrid, ES, 00000At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all...