Production Support Analyst
hace 2 semanas
Role Description
The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.
Organisational Design
Production Support sits within the COO function of FNZ.
This position is part of the regional Production Support department and reports to a Senior Service Analyst.
Team Responsibilities
Issue Management - analyse, investigate, and allocate for resolution and closure for all issues
Change Management - support guidance for testing and release process for production fixes
Project Handover - facilitate the transition between project support and production support for all change
Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities-
- Issue Management - analyse, investigate, and allocate for resolution and closure for all issues;- Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;- Project Handover - facilitate the transition between project support and production support for all change;- Change Management - support testing and release process for production fixes;
To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
KPI reporting - issue management performance against KPIs
Availability - uptime during core and non-core hours
Performance - performance metrics during core and non-core hours
Reliability - test results and performance during real failure events
Experience required
- University degree qualified (2.1) or equivalent.
- Ability to learn quickly in a dynamic fast-paced industry.
- Enjoy working as part of a high performance team.
- Passionate about creating innovative solutions for customers.
- Highly logical.
- Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
- Superior analytical thinking and keen attention to detail.
- Proven problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organisational, administration and time management skills.
- Good team communication skills, confident in dealing with internal and external clients.
- Highly developed written and oral communication skills.
-
Middle Office
hace 6 días
Madrid, España Deutsche Bank A tiempo completoThe Sales Coverage Support Analyst works with the Sales team to support them in their client facing activities. The Sales Coverage Support Analyst will not undertake any revenue generating activity. The Sales Coverage Support Analyst may analyze client and market data, create presentation material and facilitate interactions with new and existing clients to...
-
Process Support Analyst
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Repsol A tiempo completoAt Repsol, we are committed to equality and do not request personal information.We believe that diversity contributes to innovative ideas and provides added value that enables us to benefit from mutual learning and perform our best work. Here, what counts is your experience and your ability to create value. We offer you the opportunity to grow...
-
Outsystems Support Analyst
hace 4 horas
Madrid, España Hays A tiempo completoHAYS TECHNOLOGY ES LA LÍNEA DE CONSULTORÍA DE NEGOCIO DEL GRUPO HAYS Desde Hays, estamos colaborando con una empresa global líder que tiene más de 6300 clientes en más de 100 países, incluidas más de la mitad de las empresas Fortune 100. Esta corporación ofrece principalmente soluciones de almacenamiento para empresas y organizaciones medianas, pero...
-
CS Systems Support Analyst
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Ryanair A tiempo completoRyanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and customers use on a day-to-day basis. Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office. In this role you will understand, and support Ryanair’s...
-
Digital Production Assistant
Encontrado en: beBee S ES - hace 3 semanas
Madrid, España Only Happiness Thirty Seven Sl. A tiempo completoAbout Us: OH37 Is an experiential creative boutique agency that creates compelling experiences that touch the five senses. Writing, conceptualizing and producing beautifully crafted content, we aim to capture imaginations and immerse guests in innovative experiences, and we're seeking a talented Digital Production Assistant to collaborate with us on various...
-
Technical Application Support Analyst
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Hexagon PPM A tiempo completoResponsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...
-
Production Coordinator
Encontrado en: beBee jobs ES - hace 2 semanas
Madrid, Madrid, España Skydance A tiempo completoSkydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.While all Animation...
-
Production Coordinator
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Skydance A tiempo completoSkydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.While all Animation...
-
Production Manager
hace 1 semana
Madrid, España Nutreco A tiempo completoWould you like to contribute to a company that has ''Feeding the Future'' as its mission? Do you have experience as a Production Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! What are you going to do? Nutreco's mission is to feed the future. We develop and...
-
Digital Production Assistant
Encontrado en: beBee jobs ES - hace 3 semanas
Madrid, Madrid, España Only Happiness Thirty Seven SI. A tiempo completoAbout Us:OH37 Is an experiential creative boutique agency that creates compelling experiences that touch the five senses. Writing, conceptualizing and producing beautifully crafted content, we aim to capture imaginations and immerse guests in innovative experiences, and we're seeking a talented Digital Production Assistant to collaborate with us on various...
-
Uav Production Team Lead
hace 6 días
Madrid, España Destinus A tiempo completoDestinus is an aerospace technology company founded under the belief that in the future distance shouldn’t matter at all. We are therefore building the near-space vehicle and the associated infrastructure. Moving at the border of Space, our hydrogen-powered vehicles are ten times faster than conventional aircrafts, providing the just-in-time backbone for...
-
Production Manager
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Trouw nutrition A tiempo completoWould you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Production Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! What are you going to do? Nutreco's mission is to feed the future. We...
-
Operations and Quality Coordinator in Production
hace 3 días
Madrid, España ISATI A tiempo completoAt **ISATI GLOBAL SOLUTIONS** we have a wide variety of opportunities and, therefore, we believe that getting to know us is the first step to finding your ideal project. Do you want to be part of a large industrialization project in Belgium? We need an engineer specialized in production processes and operations, ideally in the aerospace sector specifically...
-
UAV Production Team Lead
Encontrado en: Whatjobs ES C2 - hace 3 semanas
Madrid, España Destinus A tiempo completoDestinus is an aerospace technology company founded under the belief that in the future distance shouldn’t matter at all. We are therefore building the near-space vehicle and the associated infrastructure. Moving at the border of Space, our hydrogen-powered vehicles are ten times faster than conventional aircrafts, providing the just-in-time backbone for...
-
UAV Production Team Lead
hace 3 semanas
Madrid, España Destinus A tiempo completoDestinus is an aerospace technology company founded under the belief that in the future distance shouldn’t matter at all. We are therefore building the near-space vehicle and the associated infrastructure. Moving at the border of Space, our hydrogen-powered vehicles are ten times faster than conventional aircrafts, providing the just-in-time backbone for...
-
Engineer Production
Encontrado en: beBee S ES - hace 4 semanas
Madrid, España Jet Aviation A tiempo completoEngineer Production Location: Madrid, ES Flexible Work Arrangement: Hybrid Job Category: VIP Completions & Large Refurbishments Career Level: Professional Requisition Id: 2517 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...
-
Support Analyst
Encontrado en: beBee S ES - hace 4 semanas
Madrid, España OneTrust A tiempo completoStrength in TrustOneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their...
-
UAV Production Team Lead
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Destinus A tiempo completoDestinus is an aerospace technology company founded under the belief that in the future distance shouldn’t matter at all. We are therefore building the near-space vehicle and the associated infrastructure. Moving at the border of Space, our hydrogen-powered vehicles are ten times faster than conventional aircrafts, providing the just-in-time backbone for...
-
Distribution Support Analyst
Encontrado en: Talent ES C2 - hace 2 semanas
Madrid, España Crédit Agricole CIB A tiempo completoDescription du poste Type de métier Types de métiers Crédit Agricole S.A. - Financement et Investissement Types de métier complémentaires Types de métiers Crédit Agricole S.A. - Analyse financière et économique Types de métiers Crédit Agricole S.A. - Finances / Comptabilité / Contrôle de gestion Intitulé du poste ...
-
Functional Analyst
hace 2 semanas
Madrid, España Amadeus A tiempo completoFunctional Analyst - Billling Analytics page is loaded Functional Analyst - Billling Analytics Apply locations Madrid time type Full time posted on Posted Today job requisition id R17179 Job Title Functional Analyst - Billling Analytics Summary of the role: The Business Analyst is an essential role for the proper delivery of Business Analytics services....