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Technical Support with French, Dutch and English
hace 4 semanas
Are you ready to step into the heart of innovation in Barcelona? Picture a role where your skills aren’t just appreciated, but celebrated—a place where problem-solving isn’t a chore, but a passion. Here, every interaction is a chance to truly make a difference, whether it’s guiding a user through a tech issue or collaborating with global partners to pioneer new solutions.
Our client is leading the charge in the biopharmaceutical sector, serving as the trusted partner for big corporations and the public sector
**Languages**:
- Full professional level of French
- Full professional level of Flemish/ Dutch
- Full professional level of English
Barcelona
- Competitive Salary
- Outsourcing (BPO)
- Permanent
**Main Responsibilities**:
- Resolving IT challenges for our partners to ensure seamless office operations
- Document and track interaction with a ticketing system
- Collaborate closely with specialized teams, delegating complex issues to the right experts for swift resolution
- Elevate customer satisfaction levels through proactive problem-solving and a dedication to excellence
- Foster seamless communication within your team and across departments, ensuring everyone stays aligned and informed
**Core Skills/experience**:
- You're eager to delve into the world of IT and expand your knowledge
- You have an upbeat nature and a problem-solving attitude
- Sophisticated communication skills and a customer-centric approach
- You are a true team player and excel in collaborative environments
- Previous customer care experience is a big plus
**What’s on offer**:
- Hybrid work model
- Ticket Restaurant
- Social Benefits
- Growth Opportunities
- Free language classes
**Our recruitment process**:
Step 1: Phone interview with our Recruiter
Step 2: Interview with our Client’s HR Partner
Step 3: Technical Test
Step 4: Interview with the Client’s Talent Manager
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