Graduate Business Analyst

hace 6 meses

Barcelona, España Hewlett Packard A tiempo completo

Workforce Delivery Services Operations is part of the Customer Support & Services Delivery (CSSD) organization, focused on the governance of our contractual services for Managed Device Services and Managed Print Services portfolio. We are looking for a recent graduate, junior with no experience, for an initial 1 year temporary contract to collaborate in customized improvement projects and develop and maintain new analytics. Work experience is not required, but appropriate internships in industry is an advantage (maximum of 8 months of Internship experience).

Performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.

**Responsibilities**:

- Understanding business requirements, creating reports, analytics and business intelligence
- Works with Service Delivery Management team to set up and adapt standard reporting, based on business requirements.
- Provides insight on customer delivery performance via key performance indicators
- Identifies anomalies in data to enable issue prevention
- Optimization and standardization
- Identify improvement opportunities

**Education and Experience Required**:

- Bachelor's or Master's.
- Degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.
- Project management and analytical skills
- Typically 0-1 years experience
- Basic SQL skills, to be able to pull queries from SQL tables and prepare analysis
- Proficient level of excel and ideally PowerBI
- Set up reports according to business requirements
- Participate in projects to simplify and partially automate reports
- Drive improvements based on the analysis and business knowledge/understanding
- Basic understanding of project management

**Knowledge and Skills**:

- Using data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
- Strong analytical, statistical and problem solving skills.
- Understanding of industry quality standards and methodologies.
- Using empirical and root
- cause analysis, modeling, and testing methodologies to identify areas for process improvement.
- Excellent written and verbal communication skills; mastery in English.
- Ability to effectively communicate plans, proposals, and results, and negotiate options at different levels.

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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