Workplace & Service Manager

hace 3 meses

Girona, España Gurit A tiempo completo

**Número de vacante**
- VN758

**Tipo de empleo**
- Permanente

**Sobre nuestra organización**
- Gurit provides advanced composite solutions for wind energy, marine, and many other industries. We pioneer solutions to the world’s energy and lightweighting challenges through materials and processes. An impressive portfolio of structural core materials, prepregs, adhesives, wind blade mould tooling, kitting and composite structural engineering services enables Gurit to offer the most complete composite solution on the market.

**Sobre la delegación**
- Our site in Girona, Spain, is home to Group Functions including Procurement, Supply Chain & Logistics, Sustainability, Human Resources, IT and Finance.

**Proposito del puesto**
- Defining and implementing the IT Service Management model as well as the Workplace Management strategy, implementing the best practices and required KPIs to increase the efficiency and prepare the Group for further steps to ensure excellent service to the Group

**Descripción**
- The Global IT Service & Workplace Manager must create value for Gurit ensuring:
Collaborate with the IT Operations Manager on the Service & Workplace budget management.
IT Service:
Developing, maintaining and implementing the roadmap agreed, ensure best possible service (working with local IT Teams and external vendors) and following the security standards defined for the company.
Keep in close contact with Local IT teams and external support services, setting indicators for ensuring the continuous service improvement and collaborating with Local IT teams on solving problems.
Making the IT Service Portal the reference tool for the whole IT team and all Gurit users and a key factor on the relationship with external IT services.
Become the Level 3 reference contact for the IT Managers, redirecting the request to the right Group IT section when required.
Ensure a proper cascade down (documentation, trainings, guidelines) to the Local IT Team and service suppliers of the different initiatives launched from Group IT.
IT Workplace:
Managing the creation of an ITIL compliant global inventory (hardware and software), coordinating the efforts of the different local IT resources to keep it updated and correctly maintained.
Define best practices for the workplace configuration and management (also MDM), keeping all the systems under control and providing tools for managing them in a distributed and flexible way.
Ensuring an accurate software updates distribution, according to the company security standards and efficiently managing the workplace and server licensing.
Making sure all equipment and software is supported by its vendor and the required security patches are applied on a regular basis.

**Responsabilidades principales**
- Ensure that the Service Portal Tickets are attended according to the defined SLAs
- Identify problems that cause multiple incidents
- Optimize software licenses usage rate in order to improve licensing costs
- Monitor the service level provided by the external support services and vendors
- Implement all the measures required by the Security Office on the endpoints
- Optimize the creation of client masters and SCCM DPs
- Define and implement the best possible Workplace landscape according to Gurit needs.
- Monitor IT Services status to anticipate to maintenance, upgrades, improvementsand solve the incidences related to his/her area of responsibility
- Align with the other IT areas (Networking, Infrastructures, Applications) in order to have the Workplace ready to support future needs.
- Standardize the Workplace services on the sites (Desktop and Laptop Models, Printers, Handsets, etc.)
- Create synergies between different sites in the same countries in order to aggregate purchases, agreements with Telephony suppliers, etc.
- Lead all new Global/local Network (including Network security implementation) deployments and improvements (manage the vendor to ensure project success)
- Work together with the Local IT Managers to identify problems as the root cause of repetitive incidences
- Workplace and IT Systems licensing budget management
- Define the workplace solutions roadmap
- Vendors management (Hardware, Licensing, Ticketing Tool, Support Services)

**Competencias y experiência**
- Skills:

- Deep Knowledge on the main technologies this position must cover (Microsoft AD, Group Policies, SCCM, Microsoft 365, InTune, Azure). Both high level approach and hands on skills are needed
- Broad experience managing ticketing tools and different models of support (internal, externalized, local, remote). Experience with ServiceNow will be an advantage.
- Project and supplier Management experience.
- Good leadership skills but also being a good Team Player to be able to lead complex projects but also have a more hands on role on other initiatives.
- Well structured and organized
- Takes ownership of his/her projects until they are finished.
- Good communication skills
- Travel to Gurit sites as re

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