Dutch Helpdesk Agents

Did you know that it is possible to start working and living in Spain? We can help you realize this dream We can offer you a position in Alicante, in which you are able to help customers. You will be working in a ambitious, flexible company in which you are able to grow and develop on professional level. While working in Alicante you are also able to experience the way of living there. You can visit the hotspots, but also learn about the more traditional highlights and culture.

Tasks

For a customer, based in the center of Alicante, we are looking for Helpdesk Agents who speak either Flemish or Dutch with English. Previous customer contact experience is not required, but is appreciated. You must live in Alicante or be willing to relocate in the short term.

The expectation is that as an employee you are fully energized and engaged to achieve the goals within your campaign. Much more important is the collaboration with your colleagues to achieve the optimal results.

In addition, you ensure that you have sufficient knowledge to assist all customers on your campaign in the best of your ability. If you don't have this knowledge or certain skills insufficiently mastered you ask proactively to your Teamleader for support. You are fully aware of the guidelines on your campaign and actively participates in any improvement opportunities.

**Requirements**:
Are you the Helpdesk employee we are looking for and do you have the following characteristics and/or qualities?
- You are service and result oriented;
- You can handle resistance well;
- You can work and problem solve independenly with a good dose of analytical thinking;
- You have the ability to empathize with your customer.
- You are a good listener and have good communication skills;
- You have a good command of the Dutch and English language.
- Hospitable, customer-friendly and helpful to the customer
- (Technical) affinity with the telecom sector is an advantage.
- You are looking for a challenging long term position.

**Benefits**:

- Paid training
- Fun, people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Spanish Lessons
- Relocation Package

**Relocation Package**:

- Pick-up from the airport
- Paperwork: NIE + Bank Account
- Appartment for 6 months max (380€ per month, directly deducted from their salary) - Shared common rooms, private bedrooms.

**Spanish Lessons**: They have an internal language teacher, they have lessons 2x a week for 1,5 per session. Yource compensates 50% of these lessons.

**NOTE**: For the first 3 months they will not be allowed to take holidays