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Associate Technology Implementation Consultant
hace 4 meses
As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world. Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.
The Legal Software business unit, part of Legal & Regulatory division, commits to ‘deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions. Today, more than 150,000 legal professionals use our software daily to improve their efficiency and performance, reduce risk, and make critical decisions.
We work side-by-side with our customers to continuously improve our software solutions, as a trusted partner. Through this focus on innovation and customer success, we have become a leading legal tech provider in Europe in just a few years. With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength. We like inspiring each other, encouraging each other, and working closely together across borders, and have a true entrepreneurial spirit. We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.
We are currently looking for an Associate Technology Implementation Consultant to join our team:
**Responsibilities**:
- Coordinate activities and communication of technical requirements with internal and external teams
- Troubleshoot client issues related to network, security, performance, database or other issues
- Enter time and thoroughly track implementation project status changes
- Perform data mapping from the client's system(s)
- Assist in the development of team processes and procedures to increase efficiency
Key Requirements:
- IT Systems graduate
- 1 year of experience
- Able to perform software installation (WK solution, Databases, Operating System, Backup, Antivirus, etc.) and IT and hardware troubleshooting at customer premises
- knowledge required:
- Server and PC configuration on Windows Operating systems and virtual machines
- Network Infrastructure: router, firewall, VPN
- Driving license and able to travel to work at customer premises
